5 minutes is all you need to take action!
Discover how the Financial Wellness Assessment can help your finances and well-being
Five stress relievers for Canadian business owners
Bring your work and your life back into balance with these five stress relievers.
Promoting mental health practices in the workplace
Manulife is Excellence Canada's Champion of Excellence for Mental Health at Work®.
Support your employees’ mental health
Manulife is an early adopter of National Standard for Psychological Health and Safety in the Workplace.
Learn how to support a healthier workplace for your employees
Make choices to support your employees’ health and wellness with information from the 2017 Sanofi Canada healthcare survey.
Canadians’ financial wellness impacts business
Nearly half of Canadian employees feel financially unwell, generating stress and impacting workplace engagement according to our recent study.
Fast benefit payments
Register for Direct Deposit to get your money faster.
Frequently asked questions
You don’t have to give us evidence of insurability when you decrease a benefit or rider. You can complete and mail or fax us this Request for Change form.
Complete and mail us the appropriate form to change your beneficiary.
Complete and mail us the appropriate form to change your name, address or banking information.
To correct your birth date, call us at 1-888-626-8543.
If you need to transfer policy ownership, complete the "Transfer of Ownership" form. Keep in mind your transfer of ownership may have tax consequences. Call us at 1-888-626-8543.
To register or activate your account:
- Go to www.Manulife.ca/planmember
- On the home page, click “Login/Register”, then click “Registration”
- Follow the steps to register or activate your account
The steps are different for different devices. Check with your device’s manufacturer or internet provider.
Reset your password online or call 1-800-268-6195.
Many health care providers can submit your claims directly to us through Provider eClaims. Often, you only have to pay out-of-pocket for the amount that is not covered by your plan. Check with your health care provider to see if they’re set up for Provider eClaims. You can also use our Provider eClaims tool.
Note: the above only applies if your plan includes the Provider eClaims feature
If you need to add/change your coverage, please speak to your advisor.
To inquire about whether you can add/change coverage:
- Talk to your plan administrator at work, or
- Call the Customer Service Centre for information
If you have Flexible Benefits administered by Manulife, you may be able to add/change coverage online. To submit changes due to a major life event, such as getting married or having a child:
- Sign in to the secure site
- Under “Quick Links,” click “Manage My Plan”
- Select the option that describes your situation
To see what services your plan covers:
- Sign in to the secure site
- Under the “My Benefits” tab, click “View Benefits Booklet”
If your plan does not include an online Benefits Booklet, your plan administrator at work may be able to supply you with information about services your plan covers. You may also contact our Customer Service Centre to inquire about coverage for a specific type of expense.
We need to approve certain drugs for coverage before you get your prescription filled. To apply for “prior authorization,” print and complete the Drug Prior Authorization form.
You can download the Critical illness insurance claim form or the Disability claim form.
For all other claims, call us at 1-888-626-8543.
You can download the critical illness insurance claim form. For all other claims, call us at 1-888-626-8543.
Call us at 1-888-626-8543 with the following details to submit your claim:
- The policy number
- The policyholder’s name and date of birth
- The funeral home name (for life insurance claims)
Most claims take five to 20 business days to process. To find out your claim status, call us at 1-888-626-8543 with the policy number.
Speak to your advisor. If you don’t have an advisor, we can help you find one.
Speak to your advisor. If you don’t have an advisor, we can help you find one.
If you have questions about a policy you already own, or you want to update your policy, call us at 1-888-626-8543.
Forms