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Discover how the Financial Wellness Assessment can help your finances and well-being

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Five stress relievers for Canadian business owners

Bring your work and your life back into balance with these five stress relievers.

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Promoting mental health practices in the workplace

Manulife is Excellence Canada's Champion of Excellence for Mental Health at Work®.

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Support your employees’ mental health

Manulife is an early adopter of National Standard for Psychological Health and Safety in the Workplace.

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Learn how to support a healthier workplace for your employees

Make choices to support your employees’ health and wellness with information from the 2016 Sanofi Canada healthcare survey.

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Canadians’ financial wellness impacts business

Nearly half of Canadian employees feel financially unwell, generating stress and impacting workplace engagement according to our recent study.

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Fast benefit payments

Register for Direct Deposit to get your money faster.

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Frequently asked questions

You don’t have to give us evidence of insurability when you decrease a benefit or rider. You can complete and mail or fax us this Request for Change form.

Complete and mail us the appropriate form to change your beneficiary.

Complete and mail us the appropriate form to change your name, address or banking information.

To correct your birth date, call us at 1-888-626-8543.

If you need to transfer policy ownership, complete the "Transfer of Ownership" form. Keep in mind your transfer of ownership may have tax consequences. Call us at 1-888-626-8543.

If you’ve stopped smoking, you can complete and mail us the application for change form.

To find out what you’re currently paying in premiums, call us at 1-888-626-8543. 

Complete and mail us the policy surrender form. Keep in mind that your cash value may be taxed as income. Call us at 1-888-626-8543 for a taxable gain quote.

To convert from term to permanent life insurance, speak to your advisor. If you don’t have an advisor, we can help you find one.

To print your own card:

  1. Sign in to the secure site
  2. Under “My Benefits,” click “Benefits Card—My Benefits Card”
  3. View or print your card

To order a plastic card, call 1-800-268-6195. We will mail your card to you in two to three business days.

Note: the instructions above apply only if your plan includes Pay Direct Drug coverage and/or Emergency Travel Assistance

 

Please call us at 1-800-268-6195 or contact your plan administrator at work to discuss.

Please call us at 1-800-268-6195 or contact your plan administrator at work to discuss.

If you have a Manulife policy, complete and mail or fax us the Financial Change form to change your fund choices.

If you have a policy with another financial institution, or a policy from Maritime Life or Zurich Life, call us at 1-888-626-8543 to change your fund choices.

Some insurance policies allow you to borrow money from it. Complete the application for policy loan or withdrawal form and mail or fax it to us with your void cheque. A loan or withdrawal may have tax consequences. Call us at 1-888-626-8543 for a taxable gain quote.

 

Complete and mail or fax us the pre-authorized debit plan form.

Find these numbers:

Note: the instructions below do not apply to all plans. If you are unable to update your information using the instructions below, call the Customer Service Centre for directions specific to your plan

To update your personal information, including your email, phone number and address:

  1. Sign in to the secure site
  2. Under “My Profile,” click “Personal Information—Edit Personal Information”
  3. Update your information

To update your banking information:

  1. Sign in to the secure site
  2. Under “Claims,” click “Banking Information—Update Banking Information”
  3. Update your information

To update your beneficiary information, if your life insurance is with Manulife:

  1. Sign in to the secure site
  2. Under “Forms,” click “Administration Forms—Find a Form—Change of Beneficiary”
  3. Complete the form and submit it as per the instructions on the form

Please call us at 1-800-268-6195 or contact your plan administrator at work to discuss.

You may be able to convert your group life, health and dental coverage to individual coverage. For more information, call 1-800-268-6195.

To register or activate your account: 

  1. Go to www.Manulife.ca/planmember
  2. On the home page, click “Login/Register”, then click “Registration”
  3. Follow the steps to register or activate your account

 

The steps are different for different devices. Check with your device’s manufacturer or internet provider.

Reset your password online or call 1-800-268-6195.

Many health care providers can submit your claims directly to us through Provider eClaims. Often, you only have to pay out-of-pocket for the amount that is not covered by your plan. Check with your health care provider to see if they’re set up for Provider eClaims. You can also use our Provider eClaims tool.

Note: the above only applies if your plan includes the Provider eClaims feature

If you need to add/change your coverage, please speak to your advisor.

To inquire about whether you can add/change coverage:

  • Talk to your plan administrator at work, or
  • Call the Customer Service Centre for information

If you have Flexible Benefits administered by Manulife, you may be able to add/change coverage online.  To submit changes due to a major life event, such as getting married or having a child:

  1. Sign in to the secure site
  2. Under “Quick Links,” click “Manage My Plan”
  3. Select the option that describes your situation

To see what services your plan covers:

  1. Sign in to the secure site
  2. Under the “My Benefits” tab, click “View Benefits Booklet”

If your plan does not include an online Benefits Booklet, your plan administrator at work may be able to supply you with information about services your plan covers.  You may also contact our Customer Service Centre to inquire about coverage for a specific type of expense. 

 

We need to approve certain drugs for coverage before you get your prescription filled. To apply for “prior authorization,” print and complete the Drug Prior Authorization form. 

You can download the Critical illness insurance claim form or the Disability claim form.  

For all other claims, call us at 1-888-626-8543.

You can download the critical illness insurance claim form . For all other claims, call us at 1-888-626-8543.

Call us at 1-888-626-8543 with the following details to submit your claim:

  • The policy number
  • The policyholder’s name and date of birth
  • The funeral home name (for life insurance claims)

 

Most claims take five to 20 business days to process. To find out your claim status, call us at 1-888-626-8543 with the policy number.

Most claims take five to 20 business days to process. If it has been longer than 20 business days, call us at 1-888-626-8543 with the policy number.

You can submit your claim online if:

  • You incurred the expense in Canada
  • You have already paid for and received the service
  • The payment should be made to you
  • The claim is for you
  • The claim is for your spouse and they aren’t covered by another plan
  • The claim is for your dependant(s) if your spouse is not covered by another plan OR your spouse is covered by another plan, but you are the parent whose birthday (month and day) falls earlier in the year
  • The service provider type is listed in the Online Claim Submission tool
  • Your plan includes the Online Claim Submission feature

Please submit all other claims on paper.

 

To submit your claim on paper:

  1. Print and complete the appropriate health or dental claim form 
  2. Attach your receipts and supporting documentation
  3. Mail it to the address on the form

 

Find health and dental claim forms on our public website or:

  1. Sign in to the secure site
  2. Under the “Claims” tab, click “Claim Forms”
  3. Narrow the list by type of form in the menu on the right side of the page

 

Once we’ve received your claim, it will usually be processed within 5 business days. If you’re signed up for direct deposit, allow 1-2 business days for the deposit to be processed. If you receive your payments by cheque, allow standard mailing times.

Manulife routinely audits online claims. You’re required to your receipts for 12 months from the date you submit a claim.

It depends on the type of expense. In most cases, you need to include an itemized receipt and claim form. Some expenses may require additional supporting documentation, such as a physician’s referral.

To submit your claim online:

  1. Sign in to the secure site
  2. Under the “Claims” tab, click “Submit a Claim—Online Claims”

Follow the steps to submit your claim

Mail your claim to the address at the bottom of your claim form. 

Health and dental claim forms are available on our public website or:

  1. Sign in to the secure site
  2. Under the “Claims” tab, click “Claim Forms”
  3. Narrow the list by type of form in the menu on the right side of the page

 

Your most recent claims are listed on the home page of the secure site. To see your most recently processed claims:

  1. Sign in to the secure site
  2. Recent claims appear at the bottom of the home page

To search for specific claims:

  1. Sign in to the secure site
  2. Under the “Claims” tab, click “Search My Claims”
  3. Enter the date, benefit type or patient/claimant

If your claim is not listed on the secure site, we have not finished processing your claim. If it’s been more than 10 business days since you submitted your claim, you may call our Customer Service Centre to confirm the status of your claim.

 

Note: the instructions below do not apply to all plans. If you are unable to update your information using the instructions below, call the Customer Service Centre for directions specific to your plan

Direct deposits are easier and faster than cheques. To set up direct deposit:

  1. Sign in to the secure site
  2. Under the “Claims” tab, click “Banking Information—Update Banking Information”
  3. Provide your transit number, institution number and account number

 

Speak to your advisor. If you don’t have an advisor, we can help you find one.

Speak to your advisor. If you don’t have an advisor, we can help you find one.

If you have questions about a policy you already own, or you want to update your policy, call us at 1-888-626-8543.

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