Support | Manulife

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What do you need help with?

To our valued customers:

Our top priority is the health and well-being of our employees, customers, partners and communities. In response to COVID-19, many of you have questions about our products and services. Our wait times are longer than usual right now, but you can get answers through a variety of self-serve options in our app or on our website. Digital options leave the phone lines open for urgent needs.

Thanks for working together with us to get through these uncertain times.

Group plans

Group benefits plan members

You have insurance as part of a group plan with your employer.

Group retirement plan members

You have investments as part of a group plan with your employer.

Group retirement plan members with VIP room account

You have investments as part of a group plan with your employer. Your client number starts with ‘RS’.

Insurance

Individual insurance

You purchased insurance through your advisor.

Alumni, professional and retail members

You purchased insurance on coverme.com or through an alumni group, professional organization, or retail group.

Additional help topics

Find a form

Change your address

Change your bank information

Change your beneficiary

Find tax receipts and slips

Make a purchase

Give us feedback

Initiate search for unclaimed properties

Tell us about a death

Support for business

Health or dental providers

For information about your clients with group benefits, find the correct number to call from our list of phone numbers.

Plan administrators and plan sponsors

There is a support section dedicated to plan administrators and plan sponsors to answer questions related to your business.