Support topics

Submit your group benefits claims

Find out how to submit your health and dental, disability, or life and critical illness claims. Submitting your claims is fast and easy, whether it’s on our app or online.

Your coverage information

  1. Sign in to the secure site.
  2. Go to the My benefits menu and select one of the available options under Available balances.
  3. To view an overview of your benefits coverage, go to the My benefits menu and select Benefits booklet

To find information and resources about your prescription medications and what’s covered under your group benefits plan

  1. Sign in to the secure site.
  2. Go to the My Benefits menu and select My drug plan.
  3. Search for a drug name to find out your coverage details

Manage your account

  1. Sign in to the secure site.
  2. Go to the My profile menu and select Personal information to update your home address, email address or phone number.
  3. Update your personal information and click Submit.
  1. Sign in to the secure site.
  2. Go to the My profile menu and select Direct Deposit and ECS information to update your banking information.
  3. Update your banking information and click Submit.

Find your banking information from a personal cheque, direct deposit form, or ask your bank.

  1. Sign in to the secure site.
  2. Go to the Forms menu and select Administration forms.
  3. Under Find a form, download the Change of Beneficiary form.
  4. Print and complete the form.
  5. Go to Contact Us and click on Send documents.
  6. Click on Browse… to select a scan or an image of your signed completed form.
  7. Select Beneficiary under File Category.
  8. Click on Send to send the completed form to Manulife.

Find a form

Tools

Manulife mobile app

Manulife Mobile is the only app you need to manage your group benefits and group retirement plans with Manulife.

Provider eClaims

Use this tool to search for a health care provider participating in the Provider eClaims network.

Financial wellness assessment

Discover how the Financial Wellness Assessment can help your finances and well-being. 5 minutes is all you need to take action!

Frequently asked questions