Managing your Group Benefits account

Life is busy!

So we’re here to help make using your benefits plan easy

We’ve expanded our digital services, so your Group Benefits account is now available anywhere, anytime, through your plan on the website.

 Sign in to your plan on the website

Trouble signing in? Let’s find out why

To set up your Manulife ID and connect it to your new Group Benefits plan:

  1. Click to get started, then “Continue”
  2. Click the “Set up your Manulife ID” button
  3. Follow the steps to set up your Manulife ID
  4. If you’re an existing user, connect your Group Benefits plan to your Manulife ID
  5. If you’re new to group benefits we just need a bit more information to connect you

You can also set up your Manulife ID and connect it to your new Group Benefits plan on the app. Open the app and follow the steps.

Follow these easy steps:

  1. Go to the sign-in page
  2. Click “Forgot your password” and follow the steps to reset your password

You can reset your password on the app by following the same steps from the app sign-in screen.

Follow these easy steps:

  1. Go to the sign-in page
  2. Click “Forgot your username”
  3. Enter the email address you used when you first set up your Manulife ID and we’ll email it to you

You can recover your username on the app by following the same steps from the app sign-in screen.

If you forgot your password and need to reset it:

  1. Go to id.manulife.ca
  2. Click “Forgot your password” and follow the steps to reset your password

Or if you want to change it for security purposes:

  1. Sign in with your Manulife ID
  2. Under Profile click “Manage your Manulife ID”.
  3. Follow the steps to reset your password

You can reset your password on the app by following the same steps from the app sign-in screen.

Sometimes after trying to use the wrong password several times, you’ll get locked out of your account. If that happens, don’t worry, please just call us (1-800-268-6195) and we’ll help you to:

  • Unlock your account
  • Get a new password