Managing your benefits plan

Life gets busy—we get it!

Managing your benefits plan shouldn’t slow you down

Log in 24/7, anywhere—right from your phone or computer—and get quick access to your benefits.

 Sign in to your benefits plan.

Having trouble signing in? Let’s figure it out together

You can set up your Manulife ID on the Manulife Mobile app or desktop computer. To set up on the Manulife Mobile app, open the app, and follow the step-by-step process.

If you’re on a desktop computer, and new to Manulife ID, follow these steps:

  1. Go to the Set up your Manulife ID page.
  2. Complete the fields, click Continue for next steps.

If you’re an existing user, make sure your benefits plan has been connected to your Manulife ID. For more info on how to connect accounts and a Manulife ID, go to our Manulife ID support page.

If you’re new to Manulife group benefits, and connecting your plan to your Manulife ID, we’ll need to ask for a bit more information.

No problem! You can reset your password on the Manulife Mobile app or desktop computer.

On the Manulife Mobile app, just go to the sign-in screen.

On desktop,:

  1. Go to the sign-in page.
  2. Click Forgot your password? under the password field, and follow the steps.

You can recover your username on the Manulife Mobile app or desktop computer.

On the Manulife Mobile app, follow the steps from the app sign-in screen.

On desktop:

  1. Go to the sign-in page.
  2. Click Forgot your username?
  3. Type in the email you used when you signed up.We’ll email your username to you.

If you forgot it:

  1. Sign in with your Manulife ID.
  2. Click Forgot your password? and follow the steps.

Or, if you want to change it:

  1. Sign in with your Manulife ID.
  2. Under Profile and click Manage your Manulife ID.
  3. Follow the steps to change your password.

You can do this on the Manulife Mobile app too.

If you entered the wrong password too many times, your account may get locked. Don’t worry—just call us at 1-800-268-6195 and we’ll help you to:

  • unlock your account
  • set a new password

Need more help?