Managing your Group Benefits account

Life is busy!

So we’re here to help make using your benefits plan easy

We’ve expanded our digital services, so your Group Benefits account is now available anywhere, anytime, through your plan on the website.

Trouble signing in? Let’s find out why

To set up your Manulife ID and connect it to your new Group Benefits plan:

  1. Click to get started, then “Continue”
  2. Click the “Set up your Manulife ID” button
  3. Follow the steps to set up your Manulife ID
  4. If you’re an existing user, connect your Group Benefits plan to your Manulife ID
  5. If you’re new to group benefits we just need a bit more information to connect you

You can also set up your Manulife ID and connect it to your new Group Benefits plan on the app. Open the app and follow the steps.

Follow these easy steps:

  1. Go to the sign-in page
  2. Click “Forgot your password” and follow the steps to reset your password

You can reset your password on the app by following the same steps from the app sign-in screen.

Follow these easy steps:

  1. Go to the sign-in page
  2. Click “Forgot your username”
  3. Enter the email address you used when you first set up your Manulife ID and we’ll email it to you

You can recover your username on the app by following the same steps from the app sign-in screen.

If you forgot your password and need to reset it:

  1. Go to id.manulife.ca
  2. Click “Forgot your password” and follow the steps to reset your password

Or if you want to change it for security purposes:

  1. Sign in with your Manulife ID
  2. Under Profile click “Manage your Manulife ID”.
  3. Follow the steps to reset your password

You can reset your password on the app by following the same steps from the app sign-in screen.

Sometimes after trying to use the wrong password several times, you’ll get locked out of your account. If that happens, don’t worry, please just call us (1-800-268-6195) and we’ll help you to:

  • Unlock your account
  • Get a new password
  • Set up PVQ

If when registering you set up Personal Verification Questions (PVQ), you may not actually need to call us. You’ll be asked to answer one of those instead. Then you will be signed in.

PVQ are helpful to have because they let us confirm your identity. Once answered, you can log in to the system, even if your account has been suspended. It’s faster too. You won’t need to call us. And, once logged in, you can simply follow the prompts to set a new password, and get your account rolling again.

Personal Verification Questions help us identify you

Personal Verification Questions require answers from you that let us verify your identity. When you register online, we suggest you choose PVQ that you will remember but others won’t guess the answers to.

PVQ save time and frustration because, if set up, you have better access to your account.

PVQ are generally set up when you first register your online account. There are 16 to choose from, but just three are needed. For example, you’ll provide answers to questions like:

  • “What is the last name of your favourite teacher?”
  • “What is the name of your first pet?”

After setting up your questions with your own unique answers, simply click ‘Submit’ in the lower right corner, and that step’s done.

If you can’t sign in, your account’s been suspended, and you don’t have PVQ, please give customer service a call 1-800-268-6195. We can help you generate a new password and set up your own PVQ so that you can more easily access your account in the future if you run into trouble signing in again.