Health Service Navigator helps empower plan members to take control of health events

What is Health Service Navigator?

Under the Health for Life® umbrella, Manulife’s Health Service Navigator (HSN) is an innovative health service, that provides plan members with integrated health tips and tools, medical condition information, resources on how to navigate the Canadian health care system and access to world-class doctors for second opinions – all together in an easy-to-access program. 

It’s easy to access, reliable, current and available with the click of a mouse or a simple phone call.

Features of Health Service Navigator:

Here's a glimpse of what plan members will find both online and over-the-phone:

Health Service Navigation

  • Find a health care provider or health care facility
  • Tips on navigating the health care system
  • Provincial health guides 

Health and Drug Library

  • Health channels
  • Conditions database
  • Prescription drug library
  • Health news
  • Health tools 

Chronic Conditions Centre

  • Community support groups
  • Disabilities
  • Diabetes
  • Cancer
  • Asthma
  • Cardiac
  • Mental Health

Second Opinion Services

  • Why to consider getting a second opinion
  • How the service works
  • How to obtain a second opinion
  • Covered conditions
  • Second opinion provider hospitals
  • Frequently asked question

About Health Service Navigator

Health Service Navigator is a standard offering that is part of the Extended Health Care (EHC) benefit, for all AlphaPlus and Signature clients who have a “Non Refund Accounting” (NRA) financial arrangement. HSN is also included as a “value added feature” when a client purchases Critical Illness Insurance.

For those groups that do not have HSN embedded in their EHC or CI benefit, the tiered pricing for groups purchasing HSN is as follows:

Number of Lives Price
2 to 399 $1.50
400 - 749 $1.30
750 - 999 $1.20
1000 plus $1.10

For more information about Health Service Navigator, contact your Manulife Financial representative.

About the service providers

Health Service Navigator is powered by WorldCare Inc.

About WorldCare International, Inc. (WorldCare)

WorldCare’s mission is to improve healthcare outcomes for people worldwide by connecting our clients and their eligible members to the foremost medical experts and expertise at the top-ranked U.S. hospitals of The WorldCare Consortium®, as well as other top-academic medical centers.  We fulfill our mission by using a unique, virtual medical guidance approach, which digitally recreates the experience of a patient walking into a leading medical institution to provide the highest-touch coaching and virtual medical second opinions available worldwide.  With over 25 years of experience, operations in 30 countries and over four million members worldwide, WorldCare provides the industry gold-standard in medical second opinions, delivering more than 25,000 since inception, including over 100,000 pathology and radiology reviews. And, with more than 10 years of experience in the Canadian healthcare industry, WorldCare’s full suite of services and delivery systems have continued to evolve to address our clients’ ever-changing needs in a truly Canadian healthcare context. Today, WorldCare offers in-depth health navigation services and access to the information and resources needed to support our members so they can make healthcare decisions with greater confidence.

Health Service Navigator