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Frequently asked questions

To enrol or re-enrol members, complete the Enrolment or Re-enrolment Application. You can also access it here:

  1. Sign in to the secure site
  2. Select “Plan documents”
  3. Select “Administrative documents”
  4. Life/ADD Benefit Forms
  5. Enrolment or Re-enrolment-(electronic submission)

To change a member’s name, address, dependents, coverage level, beneficiary, coordination of benefits, refusal of benefits or direct deposit instructions:

  1. Sign in to the secure site
  2. Select “Plan documents”
  3. Select “Administrative documents”
  4. Life/ADD Benefit Forms
  5. Application for Change-(electronic submission)

To change a member’s salary or employment status – for example, when a member changes jobs, resigns, retires or is laid off temporarily:

To change Salary:  

  1. Sign in to the secure site
  2. Under “Quick links” 
  3. Select “Make bulk changes”
  4. Under “applicable types of changes”, select “Salary changes” 
  5. Complete the employment and salary change form. 
  6. Click “Submit”.

Terminating a member because the employee retired or resigned:

  1. Sign in to the secure site
  2. Under “Quick links,” 
  3. Select “Terminate a member”
  4. Under “Please confirm the application types of changes”, select “Terminations”.
  5. Complete the employment and salary change form. 
  6. Click “Submit”.

To terminate coverage due to a lay-off:

  1. Sign in to the secure site
  2. Under “My members,” 
  3. Select “Layoff or leave of absence”
  4. Under “applicable types of changes”, select “Terminations”.
  5. Complete the employment and salary change form.
  6. Click “Submit”.

An applicant is late if:

  1. An employee takes longer than 31 days to submit an Enrolment or Application for Change form
  2. You sign the form more than 60 days after the employee becomes eligible for the plan
  3. We receive the form more than 90 days after the employee becomes eligible for the plan 

To get coverage, a late applicant must provide evidence of insurability:

  1. Sign in to the secure site
  2. Select “Plan documents”
  3. Select “Administrative documents”
  4. Life/ADD Benefit Forms
  5. Select “Evidence of insurability”

Coverage begins on the date we approve the application.