Group plans

Contact method Contact details
Telephone 1-800-268-6195
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email If your company has their group benefits insurance with Manulife, you are eligible to register and log in to our plan administrator secure site, and email your inquiries to our Customer Service Centre.
By mail Please refer to the mailing address as indicated in the claim forms.
Contact method Contact details
Telephone 1-888-727-7766
By email gromail@manulife.com
By fax
519-747-6895

1-866-945-5110
By mail - Waterloo (Head Office) Manulife Financial
GRS Client Services
P.O. Box 396
Waterloo, ON  N2J 4A9
Canada
By mail - Montreal Manulife Financial
Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
Telephone 1-800-242-1704
By email member_financialservices@manulife.com
By fax
514-499-4480

1-866-499-4480
By mail P.O. Box 11464 Stn Centre Ville
Montreal, QC H3C 5M3
Canada
By courier 900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada

Insurance

Contact method Contact details
Telephone 1-800-268-6195
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email If your company has their group benefits insurance with Manulife, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
By mail Please refer to the mailing address as indicated in the claim forms.
Contact method Contact details
Telephone 1-800-268-3763
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email Life and Disability:
am_service@manulife.com
Health and Dental:
more_info@manulife.com
Travel
travel@manulife.com
By mail CoverMe
PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8
Canada
Contact method Contact details
Telephone 1-800-268-3763
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email Life and Disability:
am_service@manulife.com
Health and Dental:
more_info@manulife.com
By mail Affinity Markets
PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8
Canada
Contact method Contact details
Telephone 1-888-626-8543
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulife_insurance@manulife.com

For Manulife Vitality:
manulifevitality@manulife.com
By fax
1-877-763-8834
By mail Manulife Financial
Individual Insurance
500 King Street North
P.O. Box 1669
Waterloo, ON N2J 4Z6
Canada
Telephone - French French:
1-888-626-8843
Contact method Contact details
Telephone 1-888-841-6633
Open between 8 a.m. and 7 p.m. EST Monday to Friday.
By email ILC_ASC@manulife.com
By fax
1-888-533-3330
By mail 900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada

Investments

Contact method Contact details
Telephone 1-888-727-7766
By email gromail@manulife.com
By fax
519-747-6895

1-866-945-5110
By mail - Waterloo (Head Office) Manulife Financial
GRS Client Services
P.O. Box 396
Waterloo, ON  N2J 4A9
Canada
By mail - Montreal Manulife Financial
Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
Telephone 1-888-790-4387
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulife_investments@manulife.com
We will respond to your email within two business days.
By fax
1-877-277-3774

Client signature required.
By mail Manulife Investments
500 King Street North
500-G-B
Waterloo, ON N2J 4C6
Canada
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.
Contact method Contact details
Telephone 1-888-588-7999
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulifemutualfunds@manulife.com
We will respond to your email within two business days.
By fax
1-866-581-8427

Client signature required.
By mail Manulife Mutual Funds
500 King Street North, Del Stn
500 G-B
Waterloo, ON  N2J 4C6
Canada
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.

Wealth management

Contact method Contact details
Telephone 905-469-2100
1-800-991-2121
By email mls_advisorservices@manulife.com
By fax
1-888-777-2375
By mail PO Box 1700 RPO Lakeshore W.
Oakville, ON
L6K 0G7
Contact method Contact details
Telephone 905-469-2100
1-800-991-2121
By email mls_advisorservices@manulife.com
By fax
1-888-777-2375
By mail PO Box 1700 RPO Lakeshore W.
Oakville, ON
L6K 0G7
Contact method Contact details
Telephone 905-469-2100
1-800-991-2121
By email mls_advisorservices@manulife.com
By fax
1-888-777-2375
By mail PO Box 1700 RPO Lakeshore W.
Oakville, ON
L6K 0G7
Contact method Contact details
Telephone 1-877-320-5180
By email ecm@manulifecapitalmarkets.com
By fax
416-360-3910
By mail TD Waterhouse Tower, TD Centre
79 Wellington Street West
Suite 2402, PO Box 283
Toronto, ON M5K 1K2
Canada
Contact method Contact details
Telephone 604-678-0202
By email ecm@manulifecapitalmarkets.com
By fax
604-684-6687

1-877-832-4790
By mail #1920-1095 W. Pender St.
Vancouver, BC V6E 2M6
Canada
Contact method Contact details
Telephone 1-855-283-1853

Corporate

Contact method Contact details
Telephone 519-747-7000
By mail 500 King Street North
Waterloo, ON  N2J 4C6
Canada
Contact method Contact details
Telephone 416-926-3000
By mail Manulife Financial Corporation
200 Bloor Street East
Toronto, ON  M4W 1E5
Canada

For a full list of international locations, visit manulife.com

For business

Health or dental providers

For information about your clients with group benefits, find the correct number to call from our list of phone numbers. 

Plan administrators and plan sponsors

There is a contact us section dedicated to plan administrators and plan sponsors to answer questions related to your business.