Based on your specific connection with us
Whether you have benefits, insurance or investments – through an employer, association, advisor, directly with us or through Manulife CoverMe® – you will find overall contact information (i.e., email addresses, telephone numbers) below.
To filter contact information, choose one of these two options:
- Option one: In the search field, type the area in Manulife you need to reach. The page content below automatically refreshes to show your options. To return to the original listing, simply delete your text in the search field.
Or - Option two: Select one of the five filters or categories. The page content below the filters/categories automatically refreshes and shows your options. To change filters/categories, simply click on a different one to reveal contact information for that area.
Select a category:
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To find a phone number, email or office address, simply click on one of the plus sign (+) icons below to open that drop-down. Each business category has its own drop-down, and contact information. To close the drop-down, simply click on the icon again, or anywhere along that drop-down’s title.
| Contact method | Contact details |
|---|---|
| Check these first |
|
| Chat with us | Chat with us to get your questions answered quickly. We can help with coverage details, claims, so make sure you have your plan details handy. Online between 9 a.m. to 7 p.m. ET. Monday to Friday. Agents are available when the ‘Let’s chat’ option appears in the lower right-hand corner of your screen. Just click on it to start a chat. |
| Call us General questions* |
1-800-268-6195 (8 a.m. to 8 p.m. EST, Mon. to Fri.) General questions about group coverage, claims and more. |
| You'll find the appropriate mailing address for your claim included right on the claim form. |
| Call us Disability, Life and Critical Illness application forms and claims* |
1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. to Fri.) Questions about Disability, Life and Critical Illness applications and claims. General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above, under “Call us / General questions*”. |
|---|---|
| You will find the appropriate mailing address for your claim included right on your claim form. |
* In response to COVID-19, making sure loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them.
If you have Power of Attorney (POA)
If you call our call centre, to make claims on behalf of someone, ask questions about eligibility or make administrative changes, you’ll need to provide us with the following:
- verification that you are Power of Attorney (POA)
- the account holder’s full name and date of birth
- the account holder’s member number and certificate number
| Contact method | Contact details |
|---|---|
| Telephone | Within Canada: 1-888-727-7766 International: 514-286-6899 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By fax | Outside Québec: 1-866-945-5110 For Quebec only: 1-866-945-5109 |
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Group Retirement Solutions 2000 Mansfield, Suite 1410 Montréal, QC H3A 3A2 |
| Contact method | Contact details |
|---|---|
| Telephone | Within Canada: 1-800-242-1704 International: 514-499-8855 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | member_financialservices@manulife.ca |
| By fax | Within Canada: 1-866-499-4480 International: 514-499-4480 |
| By mail | Manulife Financial Group Retirement Solutions P.O. Box 11464 Stn Centre Ville Montreal, QC H3C 5M3 Canada |
| By courier | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | Click on the accordion titled “Group Plans – Group benefits (through your employer)” for the correct phone number. Find it under 'Call us / General questions*' |
| By mail | You’ll find the appropriate mailing address for your claim included right on the claim form. |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | Health and Dental: more_info@manulife.com Travel travel@manulife.com Life and Disability: am_service@manulife.com |
| By mail | CoverMe PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
To get a quote or purchase health and dental, life, travel or critical illness insurance, visit CoverMe.com.
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | Health and Dental: more_info@manulife.com Life and Disability: am_service@manulife.com |
| By mail | Affinity Markets PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-626-8543 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By online form | For individual insurance For Manulife Vitality |
| By fax | 1-877-763-8834 |
| By mail | Manulife Financial Individual Insurance 500 King Street North P.O. Box 1669 Waterloo, ON N2J 4Z6 Canada |
| Telephone - French | French: |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-841-6633 Open between 8.30 a.m. and 5 p.m. EST Monday to Friday. |
| By email | Manulife_Insurance@manulife.ca |
| By fax | 1-888-533-3330 |
| By mail | Manulife Financial Individual Insurance 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | Mortgage Protection Plan® (MPP): 1-866-677-4366 Credit Security PlanTM (CSP): 1-800-295-6472 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | MPP: help@mortgageprotectionplan.com CSP: customerservice@creditsecurityplan.com |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-727-7766 Open between 8:00 a.m. and 8 p.m. EST Monday to Friday. |
| By email | gromail@manulife.ca |
| By fax | 519-747-6895 1-866-945-5110 |
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-790-4387 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulife_investments@manulife.ca We will respond to your email within two business days. |
| By fax | 1-877-277-3774 Client signature required. |
| By mail | Manulife Investments 500 King Street North 500-G-B Waterloo, ON N2J 4C6 Canada |
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.
| Contact method | Contact details |
|---|---|
| Telephone | Manulife Mutual Funds: 1-888-588-7999 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulifemutualfunds@manulife.ca We will respond to your email within two business days. |
| By fax | 1-866-581-8427 Client signature required. |
| By mail | Manulife Mutual Funds 500 King Street North, Del Stn 500 G-B Waterloo, ON N2J 4C6 Canada |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
| Contact method | Contact details |
|---|---|
| Telephone | 1‑888‑841‑6633 |
Contact us, about any one of these three investment firms:
- Manulife Securities Incorporated
- Manulife Securities Investment Services Inc.
- Manulife Securities Insurance Inc.
| Contact method | Contact details |
|---|---|
| Telephone | Manulife Securities Incorporated and Manulife Securities Investment Services Inc.: 905-469-2100 1-800-991-2121 Manulife Securities Insurance Inc.: 1-877-271-5490 Open between 8:00 a.m. and 6:00 p.m. EST Monday to Friday. |
| By email | mls_advisorservices@manulife.ca |
| By fax | 1-888-777-2375 |
| By mail | Manulife Securities PO Box 1700 RPO Lakeshore W. Oakville, ON L6K 0G7 |
| Contact method | Contact details |
|---|---|
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 416-360-3910 |
| By mail | TD Waterhouse Tower, TD Centre 79 Wellington Street West Suite 2402, PO Box 283 Toronto, ON M5K 1K2 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 604-678-0202 |
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 604-684-6687 1-877-832-4790 |
| By mail | Manulife Capital #1920-1095 W. Pender St. Vancouver, BC V6E 2M6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-855-283-1853 |
| Contact method | Contact details |
|---|---|
| Telephone | 519-747-7000 |
| By mail | Manulife Financial 500 King Street North Waterloo, ON N2J 4C6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 416-926-3000 |
| By mail | Manulife Financial Corporation 200 Bloor Street East Toronto, ON M4W 1E5 Canada |
| Contact method | Contact details |
|---|---|
| By online form | Request a search for lost or unclaimed property |
Did you receive a letter from us about unclaimed funds? Manulife is working to make sure our customers receive all funds that are rightfully theirs. When we find unclaimed funds, we mail out a letter asking for the owner to contact us so that the payment may be reissued. Calls to this phone number are answered, whenever possible, between the hours of 7 a.m. and 3 p.m. Eastern Time and we will need the reference ID from the letter when you call. If we are unavailable and you leave a voice message, we will return your call within three business days. Please leave your full name, phone number and reference ID in your message.
We are focused on protecting your personal information and preventing fraud. If you have not received a letter from us with a reference ID, but have a question about unclaimed funds, please either complete this form or contact the appropriate business area found under “Contact us”.
Did something look suspicious to you? If you see actions by service providers or others that just don’t feel right, let us know. We’ll investigate! Contact the applicable segment at Manulife to make a report.
| Business segment | Contact details |
|---|---|
| Group Benefits | Call 1-877-481-9171 or report a concern on this page: Share & Protect e-form Group Benefits. |
| Manulife Bank | Call 1-877-765-2265 or send us an email. |
| Other business segments | Report suspected fraud by filling out this form. |
For a full list of international locations, visit manulife.com
We can help with these services, and more:
There is a contact us section dedicated to plan administrators and plan sponsors to answer questions related to your business.