We can help with these services, and more:
Contact info for different groups:
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General inquiries
| Email us |
If your company has group benefits insurance with us, you’re eligible to register and log in to our plan member secure site. Please email your questions to our Customer Service Centre from there. |
| Chat with us |
Chat with us to get your questions answered quickly. We can help with coverage details, claims, so make sure you have your plan details handy. Online between 9 a.m. to 7 p.m. ET. Monday to Friday. Agents are available when the ‘Let’s chat’ option appears in the lower right-hand corner of your screen. Just click on it to start a chat. |
| Call us General questions* |
1-800-268-6195 (8 a.m. to 8 p.m. EST, Mon. to Fri.) General questions about coverage, claims and more. |
| You'll find the appropriate mailing address for your claim included right on the claim form. | |
| Learn more about how to submit your benefits claims |
Disability – Short- and long-term claims and applications
| Call us Disability applications and claims* |
1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. to Fri.) Questions about short and long-term disability applications and claims. General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above (1-800-268-6195). |
| You will find the appropriate mailing address for your claim included right on your claim form. |
* In response to COVID-19, making sure loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them.
If you have Power of Attorney (POA)
If you call our call centre, to make claims on behalf of someone, ask questions about eligibility or make administrative changes, you’ll need to provide us with the following:
- verification that you are Power of Attorney (POA)
- the account holder’s full name and date of birth
- the account holder’s member number and certificate number
If you don't have Power of Attorney (POA)
If you aren’t the POA but can provide us the account holder’s full name, date of birth, member number, and certificate number, then we can provide you the account holder’s coverage information. Or you can assist your loved one in navigating our plan member site, or our Manulife mobile app.
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-727-7766 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | gromail@manulife.com Emails are convenient, but not totally secure. They can be lost, misused, opened, or changed before they’re delivered. Encrypting emails is one way to help keep them safe. If you email us, you’re giving us permission to email a reply. |
| By fax | 519-747-6895 1-866-945-5110 |
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-242-1704 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | member_financialservices@manulife.com |
| By fax | 514-499-4480 1-866-499-4480 |
| By mail | P.O. Box 11464 Stn Centre Ville Montreal, QC H3C 5M3 Canada |
| By courier | 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| By email | If your company has their group benefits insurance with Manulife, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre. |
| Telephone | 1-800-268-6195 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By mail | Please refer to the mailing address as indicated in the claim forms. |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | Life and Disability: am_service@manulife.com Health and Dental: more_info@manulife.com Travel travel@manulife.com |
| By mail | CoverMe PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | Life and Disability: am_service@manulife.com Health and Dental: more_info@manulife.com |
| By mail | Affinity Markets PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-626-8543 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By online form | For individual insurance For Manulife Vitality |
| By fax | 1-877-763-8834 |
| By mail | Manulife Financial Individual Insurance 500 King Street North P.O. Box 1669 Waterloo, ON N2J 4Z6 Canada |
| Telephone - French | French: 1-888-626-8843 |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-841-6633 Open between 8.30 a.m. and 7 p.m. EST Monday to Friday. |
| By email | Manulife_Insurance@manulife.ca |
| By fax | 1-888-533-3330 |
| By mail | 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | Mortgage Protection Plan® (MPP): 1-866-677-4366 Credit Security PlanTM (CSP): 1-800-295-6472 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | MPP: help@mortgageprotectionplan.com CSP: customerservice@creditsecurityplan.com |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-727-7766 Open between 8:00 a.m. and 8 p.m. EST Monday to Friday. |
| By email | gromail@manulife.com |
| By fax | 519-747-6895 1-866-945-5110 |
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-790-4387 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulife_investments@manulife.com We will respond to your email within two business days. |
| By fax | 1-877-277-3774 Client signature required. |
| By mail | Manulife Investments 500 King Street North 500-G-B Waterloo, ON N2J 4C6 Canada |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-588-7999 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulifemutualfunds@manulife.com We will respond to your email within two business days. |
| By fax | 1-866-581-8427 Client signature required. |
| By mail | Manulife Mutual Funds 500 King Street North, Del Stn 500 G-B Waterloo, ON N2J 4C6 Canada |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
Contact us, about any one of these three investment firms:
- Manulife Securities Incorporated
- Manulife Securities Investment Services Inc.
- Manulife Securities Insurance Inc.
> the following ways:
| Contact method | Contact details |
|---|---|
| Telephone | 905-469-2100 1-800-991-2121 Open between 8:00 a.m. and 6:00 p.m. EST Monday to Friday. |
| By email | mls_advisorservices@manulife.com |
| By fax | 1-888-777-2375 |
| By mail | PO Box 1700 RPO Lakeshore W. Oakville, ON L6K 0G7 |
> Toronto
| Contact method | Contact details |
|---|---|
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 416-360-3910 |
| By mail | TD Waterhouse Tower, TD Centre 79 Wellington Street West Suite 2402, PO Box 283 Toronto, ON M5K 1K2 Canada |
> Vancouver
| Contact method | Contact details |
|---|---|
| Telephone | 604-678-0202 |
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 604-684-6687 1-877-832-4790 |
| By mail | #1920-1095 W. Pender St. Vancouver, BC V6E 2M6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-855-283-1853 |
| Contact method | Contact details |
|---|---|
| Telephone | 519-747-7000 |
| By mail | 500 King Street North Waterloo, ON N2J 4C6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 416-926-3000 |
| By mail | Manulife Financial Corporation 200 Bloor Street East Toronto, ON M4W 1E5 Canada |
For a full list of international locations, visit manulife.com