On this page
| Contact method | Contact details |
|---|---|
| Chat with us | Chat with us to get your questions answered quickly. We can help with coverage details, claims, so make sure you have your plan details handy. Online between 9 a.m. to 7 p.m. ET, Monday to Friday |
| Telephone | 1-800-268-6195 Open between 8 a.m. and 8 p.m. EST Monday to Friday. In response to coronavirus, making sure your loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them. If you contact our call centre, you will need to provide verification that you are Power of Attorney (POA), as well as the account holder’s full name, date of birth, member number, and certificate number in order to make claims, eligibility and administrative changes. If you are not the POA but can provide us with the account holder's full name, date of birth, member number, and certificate number, we will be able to provide you with the account holder's coverage information. As an alternative, you can assist your loved one navigating our plan member site or our Manulife mobile app. https://www.manulife.ca/personal/support/group-plans/group-benefits/submit-your-benefits-claims-online.html |
| By email | If your company has their group benefits insurance with Manulife, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre. |
| By mail | Please refer to the mailing address as indicated in the claim forms. |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-727-7766 |
| By email | gromail@manulife.com Emails are convenient, but not totally secure. They can be lost, misused, opened, or changed before they’re delivered. Encrypting emails is one way to help keep them safe. If you email us, you’re giving us permission to email a reply.
|
| By fax | 519-747-6895
1-866-945-5110
|
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-242-1704 |
| By email | member_financialservices@manulife.com |
| By fax | 514-499-4480
1-866-499-4480
|
| By mail | P.O. Box 11464 Stn Centre Ville Montreal, QC H3C 5M3 Canada |
| By courier | 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-6195 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | If your company has their group benefits insurance with Manulife, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre. |
| By mail | Please refer to the mailing address as indicated in the claim forms. |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | Life and Disability: am_service@manulife.com Health and Dental: more_info@manulife.com Travel travel@manulife.com |
| By mail | CoverMe PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | Life and Disability: am_service@manulife.com Health and Dental: more_info@manulife.com |
| By mail | Affinity Markets PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-626-8543 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulife_insurance@manulife.com For Manulife Vitality: manulifevitality@manulife.com |
| By fax | 1-877-763-8834
|
| By mail | Manulife Financial Individual Insurance 500 King Street North P.O. Box 1669 Waterloo, ON N2J 4Z6 Canada |
| Telephone - French | French: 1-888-626-8843
|
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-841-6633 Open between 8.30 a.m. and 7 p.m. EST Monday to Friday. |
| By email | ILC_ASC@manulife.com |
| By fax | 1-888-533-3330
|
| By mail | 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | Mortgage Protection Plan® (MPP): 1-866-677-4366 Credit Security PlanTM (CSP): 1-800-295-6472 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | MPP: help@mortgageprotectionplan.com CSP: customerservice@creditsecurityplan.com |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-727-7766 |
| By email | gromail@manulife.com |
| By fax | 519-747-6895
1-866-945-5110
|
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-790-4387 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulife_investments@manulife.com We will respond to your email within two business days. |
| By fax | 1-877-277-3774
Client signature required. |
| By mail | Manulife Investments 500 King Street North 500-G-B Waterloo, ON N2J 4C6 Canada |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-588-7999 Open between 8 a.m. and 8 p.m. EST Monday to Friday. |
| By email | manulifemutualfunds@manulife.com We will respond to your email within two business days. |
| By fax | 1-866-581-8427
Client signature required. |
| By mail | Manulife Mutual Funds 500 King Street North, Del Stn 500 G-B Waterloo, ON N2J 4C6 Canada |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
| Contact method | Contact details |
|---|---|
| Telephone | 905-469-2100 1-800-991-2121 |
| By email | mls_advisorservices@manulife.com |
| By fax | 1-888-777-2375
|
| By mail | PO Box 1700 RPO Lakeshore W. Oakville, ON L6K 0G7 |
| Contact method | Contact details |
|---|---|
| Telephone | 905-469-2100 1-800-991-2121 |
| By email | mls_advisorservices@manulife.com |
| By fax | 1-888-777-2375
|
| By mail | PO Box 1700 RPO Lakeshore W. Oakville, ON L6K 0G7 |
| Contact method | Contact details |
|---|---|
| Telephone | 905-469-2100 1-800-991-2121 |
| By email | mls_advisorservices@manulife.com |
| By fax | 1-888-777-2375
|
| By mail | PO Box 1700 RPO Lakeshore W. Oakville, ON L6K 0G7 |
| Contact method | Contact details |
|---|---|
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 416-360-3910
|
| By mail | TD Waterhouse Tower, TD Centre 79 Wellington Street West Suite 2402, PO Box 283 Toronto, ON M5K 1K2 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 604-678-0202 |
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 604-684-6687
1-877-832-4790
|
| By mail | #1920-1095 W. Pender St. Vancouver, BC V6E 2M6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-855-283-1853 |
| Contact method | Contact details |
|---|---|
| Telephone | 519-747-7000 |
| By mail | 500 King Street North Waterloo, ON N2J 4C6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 416-926-3000 |
| By mail | Manulife Financial Corporation 200 Bloor Street East Toronto, ON M4W 1E5 Canada |
For a full list of international locations, visit manulife.com