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Find your association
Welcome to your Manulife affinity group or association insurance support page. While we’ve included some general information here, you’ll find more specific material – tailored to your organization – on your affinity group website. You can find the link to your group’s website in the lists provided below (or click on the card titled ‘Affinity groups in Canada’).
An ‘affinity group’ is an organization – a professional or alumni association, retiree organization, financial institution, retailer, or other specialty group – to which you belong. Each plan reflects agreements made by your organization with Manulife for its members’ benefit.
Select from one of these categories:
To find a website, simply click on one of the plus sign (+) icons below to open that drop-down. Each type of organization has its own drop-down. To close the drop-down, click on the icon again, or anywhere along that drop-down’s title.
| Search clubs, financial institutions, other retail groups |
|---|
| COSTCO |
| ScotiaLife Travel |
| Walmart Financial |
Submit a claim
To make a claim, please go to your affinity group website and select “Submit a Claim” for more information. In the meantime, we’re including some general claims information below.
Many hospitals, pharmacies and dentists submit claims directly to us, so there’s no need for you to send in a claim. Your provider looks after the paperwork, and you just pay the amount your plan doesn’t cover, if applicable.
But if your provider hasn’t already submitted your claim, you can do so online, or via regular mail.
To submit your claim online:
- Go to our secure serve portal and sign in to start the online claim process
- Start the claim within 12 months of the date you were charged
- Once you've paid your deductible you are reimbursed any outstanding balance
- If your claim is for services outside Canada, you'll need to specify the currency
- Keep receipts and any supporting documentation for 12 months
Submit your claim by mail:
- Use the correct form below
- Start the claim within 12 months of the date you were charged
- Once you've paid your deductible you are reimbursed any outstanding balance
- If your claim is for services outside Canada, you'll need to specify the currency
- Include receipts and applicable supporting documentation with your claim
- Make sure you sign your claim form
Claim forms:
Extended health claim form – For all covered expenses including prescription drugs, vision care, registered specialists and therapists, and medical equipment and rentals. For dental expenses, please use the Dental benefit claim form below.
Dental benefit claim form – Must be completed by your dentist or dental specialist.
If you wish to make a life insurance claim, please call us at 1-800-668-0195 between 8 a.m. and 8 p.m. EST Monday to Friday.
Any supporting documentation can be mailed to us at:
Manulife
Individual Insurance
PO Box 670, STN Waterloo
Waterloo, ON N2J 4B8
To make a travel insurance claim online or by mail, please follow the steps below. Contact numbers to speak with us by phone are also included:
To submit your claim online:
- Sign in to GEM Travel Claims portal (with your email address and password)
- Click on “new claim” at the top of the page
- Click on “add a new policy number”. Enter the Manulife policy number you’re making a claim against
- Select claim type from the drop-down menu
- Fill out the claimaint information and select contact reference
- Complete certification and payment authorization
- Enter claims information
- Attach any supporting documentation or receipts
- Click submit to complete your claim
- Check your inbox for the email confirmation
Note: You will receive further communication once your case is assigned to a claims examiner.
To reach us directly give us a call:
To find a phone number, simply click on one of the plus sign (+) icons below to open that drop-down. Each type of travel insurance has its own drop-down. To close the drop-down, click on the icon again, or anywhere along that drop-down’s title.
Call toll-free: 1-800-805-1008 (within North America)
Call collect: +1 (519) 251-1570 (outside North America)
Call toll-free: 1-855-857-5919 (within North America)
Call collect: +1 (519) 251-7298 (outside North America)
Call toll-free: 1-888-881-8010 (within North America)
Call collect: +1 (519) 945-8346 (outside North America)
Call toll-free: 1-877-878-0142 (within North America)
Call collect: +1 (519) 251-5166 (outside North America)
Call toll-free: 1-877-331-3134 (within North America)
Call collect: +1 (519) 251-7401 (outside North America)
Or, to submit your claim by mail:
To send us a paper claim, please do the following:
- Fill in the form, print it out, and follow the mailing instructions included right on the form. For easy reference, we’re including a link to our trip cancellation form (when you click on the link, it may take a moment for the form to open):
- Remember to include and attach to your claim any supporting documents requested.
Mail supporting documentation to:
CoverMe Travel Insurance
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON N9A 6P8
Find a form
Looking to make changes to your insurance? Simply download the relevant PDF form from the list below (i.e., click on the link for the form you need). The PDF will download to your computer. Next you can print it out, fill it in and mail it to us.
These forms are also available on your affinity group website (links included above).
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Policy Services Change of information – Affinity Markets H&D (PDF)
Policyholders wanting to make a name, address or payment information change to their inforce insurance coverage should complete this form.
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Beneficiary Designation – Affinity Markets (PDF)
Beneficiary designation or direction of payment previously made in respect to the proceeds payable.
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Application for Change to Non-smoker Rates Affinity Markets – Policy Services (PDF)
Application for Change to Non-smoker Rates
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Once completed, send us your form by mail. Mailing instructions are included right on the form. If you need help, call us at: 1-800-268-3763 (between 8 a.m. and 8 p.m. EST Monday to Friday).
FAQ
Insurance can be confusing – it’s natural to have questions. Below you’ll find answers to some frequently asked questions, separated by category. For additional answers to more group-specific questions, please go to your affinity group website where you’ll find FAQ under the Support/Resource section.
Many hospitals, pharmacies and dentists submit claims directly to us, so there’s no need for you to send in a claim. Your provider looks after the paperwork, and you just pay the amount your plan doesn’t cover, if applicable.
But if your provider hasn’t already submitted your claim, you can do so online, or via regular mail.
To submit your claim online:
- Go to our secure serve portal and sign in to start the online claim process
- Start the claim within 12 months of the date you were charged
- Once you've paid your deductible you are reimbursed any outstanding balance
- If your claim is for services outside Canada, you'll need to specify the currency
- Keep receipts and any supporting documentation for 12 months
To submit your claim by mail
- Use the correct form
- Start the claim within 12 months of the date you were charged
- Once you've paid your deductible you're reimbursed any outstanding balance
- If your claim is for services outside Canada, you'll need to specify the currency
- Include receipts and applicable supporting documentation with your claim
- Make sure you sign your claim form
Extended health claim form (PDF) – For all covered expenses including prescription drugs, vision care, registered specialists and therapists, and medical equipment and rentals. For dental expenses, please use the Dental benefit claim form below.
Dental benefit claim form (PDF) – Must be completed by your dentist or dental specialist.
If your form is complete and accurate, you will generally receive payment within six business days.
Log in to SecureServe, anytime, to find out the following:
- Status of your submitted claims
- Claims activity within the past 12 months
- Benefit details, including dollar maximums
You can change your address, phone number or email:
- By phone: 1-800-268-3763
- Complete the change of information form (PDF) and return by mail.
You can change how you pay:
- Call 1-800-268-3763
- Complete the change of information form (PDF) and return by mail.
Call 1-800-668-0195
Mail any supporting documentation to:
Manulife
Individual Insurance
P.O. Box 670, Stn. Waterloo
Waterloo, ON N2J 4B8
You can change your address, phone number or email:
- By phone: 1-800-268-3763
- By mail: complete the change of information form (PDF)
You can change how you pay:
- By phone: 1-800-268-3763
- By mail: complete the change of information form (PDF)
If you have not used any form of tobacco, tobacco cessation products or marijuana for one year (12 consecutive months), you may be eligible for lower premiums. Once approved, your lower premiums would start on the next premium due date.
By mail: complete the Change smoking status form (PDF).
You can submit your travel claim online, or by calling our Assistance Centre or through the TravelAid™ mobile app.
> Online:
For a quick and easy claims submission, please have all your documents available in electronic format and visit our travel claims portal.
> Assistance Centre:
Our Assistance Centre is ready to assist you 24 hours a day, each day of the year.
If you have a plan for Travelling Canadians:
- Call toll-free 1-888-881-8010 within North America
- Call collect +1 (519) 945-8346 outside North America
If you have a plan for Visitors to Canada:
- Call toll-free 1-877-878-0142 within North America
- Call collect +1 (519) 251-5166 outside North America
If you have a plan for Students:
- Call toll-free 1-877-331-3134 within North America
- Call collect +1 (519) 251-7401 outside North America
If you have the Flexcare Travel Add-on:
- Call toll-free 1-800-805-1008 within North America
- Call collect +1 (519) 251-1570 outside North America
If you have the FollowMe Travel Add-on:
- Call toll-free 1-855-857-5919 within North America
- Call collect +1 (519) 251-7298 outside North America
Please mail any supporting documentation to:
> TravelAid app:
Start your claim or access the Assistance Centre through the TravelAid mobile app.
Please call Claims Inquiry at 1-888-881-8013 or 1-519-945-9246.
Please call 1-877-268-3763 to notify us of any changes to your trip.
You can change your address, phone number or email by calling 1-877-268-3763.
Contact us
To contact us, please go to your affinity group website and click on “Contact us” to find your specific group contact information. In the meantime, we’re including some general contact information below.
Website
Email us
Health and Dental insurance
If you are a current Health and Dental customer, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Travel insurance
Please do not include any credit card account numbers in your email message.
Call us
Life insurance (including Critical or Disability insurance)
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Call us
Life insurance
CAF members (serving, retired, or released), spouses & adult children:
Open between 8 a.m. and 4 p.m. EST Monday to Friday.
CFOne Community members (non-CAF members or family):
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Email us
Health and Dental insurance
If you are a current Health and Dental customer, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Call us
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Email us
Health and Dental insurance
If you are a current Health and Dental customer, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Call us
Life insurance (including Critical or Disability insurance)
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Email us
Health and Dental insurance
If you are a current Health and Dental customer, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Call us
Life insurance (including Critical or Disability insurance)
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Email us
Health and Dental insurance
If you are a current Health and Dental customer, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Travel insurance
Please do not include any credit card account numbers in your email message.
Call us
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Email us
Health and Dental insurance
If you are a current Health and Dental customer, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Call us
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Call us
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Email us
Please do not include any credit card account numbers in your email message.
Call us
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Website
Email us
Accident Insurance
Travel insurance
Please do not include any credit card account numbers in your email message.
Accident Insurance
Call us