Our business hours will be adjusted during the holiday season. Below, you’ll find the dates and times when our team will be available by phone or live chat.
All times are Eastern Standard Time (ET). Please also note that some business areas may follow different schedules. If you're unsure, we recommend confirming with your advisor or plan administrator.
| Date | Call centre hours | Live chat (via mobile apps) |
|---|---|---|
| Monday, Dec 22 |
8 am–8 pm – all businesses |
9 am–7 pm – Group Benefits live chat 9 am–9 pm – Manulife Bank live chat |
| Tuesday, Dec 23 |
8 am–8 pm – all businesses | 9 am–7 pm – Group Benefits live chat 9 am–9 pm – Manulife Bank live chat |
| Wednesday, Dec 24 |
8 am–5 pm – all businesses, except Bank 8 am–8 pm – Manulife Bank |
9 am–5 pm – Group Benefits live chat 9 am–8 pm – Manulife Bank live chat |
| Thursday, Dec 25 |
Closed – all businesses, except Bank 8 am–8 pm – Manulife Bank |
Closed – Group Benefits live chat 9 am–5 pm – Manulife Bank live chat |
| Friday, Dec 26 |
Closed – all businesses, except Bank 8 am–8 pm – Manulife Bank |
Closed – Group Benefits live chat 9 am–5 pm – Manulife Bank live chat |
| Saturday, Dec 27 |
Closed – all businesses, except Bank and Affinity Travel 8 am– 8pm – Manulife Bank 8 am–8 pm – Affinity Travel |
Closed – Group Benefits live chat Closed – Manulife Bank live chat |
| Sunday, Dec 28 |
Closed – all businesses, except Bank and Affinity Travel 8 am–8 pm – Manulife Bank 8 am–8 pm – Affinity Travel |
Closed – Group Benefits live chat Closed – Manulife Bank live chat |
| Monday, Dec 29 |
8 am–8 pm – all businesses | 9 am–9 pm – Group Benefits live chat 9 am–8 pm – Manulife Bank live chat |
| Tuesday, Dec 30 |
8 am–8 pm – all businesses | 9 am–9 pm – Group Benefits live chat 9 am–8 pm – Manulife Bank live chat |
| Wednesday, Dec 31 |
8 am–5 pm – all businesses, except Bank 8 am–8 pm – Manulife Bank |
9 am–5 pm – Group Benefits live chat 9 am–8 pm – Manulife Bank live chat |
| Thursday, Jan 1 |
Closed – all businesses, except Bank 8 am–8 pm – Manulife Bank |
Closed – Group Benefits live chat 9 am–5 pm – Manulife Bank live chat |
| Friday, Jan 2 |
8 am–8 pm – all businesses | 9 am–9 pm – Group Benefits live chat 9 am–8 pm – Manulife Bank live chat |
| Saturday, Jan 3 |
Closed – all businesses, except Bank and Affinity Travel 8 am–8 pm – Manulife Bank 8 am–8 pm – Affinity Travel |
Closed – Group Benefits live chat Closed – Manulife Bank live chat |
| Sunday, Jan 4 |
Closed – all businesses, except Bank and Affinity Travel 8 am–8 pm – Manulife Bank 8 am–8 pm – Affinity Travel |
Closed – Group Benefits live chat Closed – Manulife Bank live chat |
| Date | Call centre hours |
|---|---|
| Monday, Dec 22 |
8 am–8 pm |
| Tuesday, Dec 23 |
8 am–8 pm |
| Wednesday, Dec 24 |
8 am–3 pm |
| Thursday, Dec 25 |
Closed |
| Friday, Dec 26 |
Closed |
| Saturday, Dec 27 |
Closed |
| Sunday, Dec 28 |
Closed |
| Monday, Dec 29 |
8 am–8 pm |
| Tuesday, Dec 30 |
8 am–8 pm |
| Wednesday, Dec 31 |
8 am–4 pm |
| Thursday, Jan 1 |
Closed |
| Friday, Jan 2 |
8 am–8 pm |
| Saturday, Jan 3 |
Closed |
| Sunday, Jan 4 |
Closed |