Change your bank information
Updating your bank information? Let’s make the process as easy as possible. Based on your relationship with Manulife, find your instructions from the list of categories below:
To make a general update or change your direct deposit information:
- General update;
- Sign in to your plan on the website
- Click on the Group Benefits tile, then click “Go” under the plan you want to access
- Under ‘Claims’, click ‘Banking information – Update banking information’
- Update your information (i.e., transit number, institution number, account number)
- To update Direct deposit information
- Sign in to your plan on the website
- Click on the Group Benefits tile, then click “Go” under the plan you want to access
- Update your banking information (i.e., transit number, institution number, account number), click Submit
As an insurance customer who purchased a policy independent of any other organization (e.g., you bought insurance through an advisor), you may be able to update your banking information online by:
- Visiting the Personal insurance web portal to, first, confirm if your insurance policy is accessible online.
If it is, you can then log in and learn if your account lets you change your banking information online (Canadian banks only). - If you cannot access your insurance policy online, you can complete the Change of banking form, and send it in to us by email, fax or regular mail.
To add a new bank account to your plan, or change an existing one:
If your plan lets you change your personal information online:
- Sign in to the secure site
- Go to My profile -> Add/Change banking information and follow the steps
- If you expect to contribute to your plan using money from this account:
- On the confirmation screen, click the Printer-friendly version link under Payer authorization for pre-authorized debit plan form
- Some of the form is filled out for you. Print it, fill out the rest, and sign it
- Send us the form you filled out. It tells you how. Don’t forget your void cheque!
If you cannot change your personal information online:
This form lets you add an account to your plan. We don’t remove the old one unless you do the online steps first.
- Fill out a Payer authorization for pre-authorized debit plan (PAD) form)
- Send us the form you filled out. It tells you how. Don’t forget your void cheque!
As an insurance customer through an organization, please use this form to change or update your bank information (it may download to the left lower corner of your screen, depending on your browser settings). Download the form, save a copy to your computer, fill in the information, and send the completed form to us.
As a Manulife Bank customer, please visit the bank’s Find a form page for further information.
You may also wish to:
If you are a business owner, please visit our business support page for further assistance.