Group benefits support

The way you sign in is changing. We’ve introduced Manulife ID to make it easier for you to sign in by setting up your own custom username. Manulife ID also makes it easier to reset your password and to retrieve your username if you forget them.

Click to get started, then "Continue".

If you’re using the mobile app to access your group benefits account, a Manulife ID is required.

First time signing in?

To set up your Manulife ID and connect it to your new Group Benefits plan:

1. Click the Set up a Manulife ID button.
2. Follow the steps to set up your Manulife ID.
3. If you’re an existing user, connect your Group Benefits plan to your Manulife ID.
4. If you’re new to group benefits we just need a bit more information to connect you.

You can also set up your Manulife ID and connect it to your new Group Benefits plan on the app. Open the app and follow the steps.

Watch this video on how to setup your Manulife ID.

Returning visit?

If you already have a Manulife ID, click the Sign in button and enter your Manulife ID username and password. Then click Go under the plan that you want to access.

These numbers are found on your benefits card, which you can find on the plan member site under My Benefits or on the Manulife Mobile App. You can also download a benefits card onto your digital wallet from the app. Your plan contract and member certificate are also provided on Claims statements.

To find your benefits card on the website:

1. Sign in to your plan on the website.
2. Go to Coverage in the left navigation, then click on Your Benefits.
3. Find your card when you click on My Benefits Card. Or you can also find your Benefits Card by logging in through the Manulife Mobile App.
4. Click the picture of the card and print or download it.

To find your benefits card on the app:

1. Sign in to your plan on the app.
2. Click Benefits card.
3. To add it to your digital wallet, click Add to WalletPasses or Add to Apple wallet on the bottom right.

Note: If you need your number for other medical or dental benefits, you can access additional info by pressing the three dots in the top right of the wallet app once the Manulife benefit card has been selected.

Check out our Managing your Group Benefits account page for guidelines on operating your account, including the following (and more):

• sign-in issues 
• password instructions

To update your personal information, including your email, phone number and address:

1. Sign in to your plan on the website.
2. Find My Account in the left navigation, then click on My Personal Information. 
3. From My Personal Information, follow the prompts to update your email address, phone number, or home address.

The instructions below do not apply to all plans. If you are unable to update your information using the instructions below, talk to your HR representative. (Please note: you cannot set up direct deposit on the app, you have to use the website to do so.)

Direct deposits are easier and faster than cheques. To set up direct deposit:

1. Sign in to your plan on the website.
2. Find My Account in the left navigation, then click on My Personal Information.
3. From My Personal Information, follow the prompts to update your banking Information (i.e., transit number, institution number, account number, if applicable).

You can find your banking information on a personal cheque, direct deposit form, or you can ask your bank for assistance.

If you have a void cheque handy, follow the diagram below to find your banking information:

The instructions below do not apply to all plans. If you are unable to update your information using the instructions below, talk to your HR representative.

To update your beneficiary information, if your life insurance is with Manulife:

1. Sign in to your plan on the website.
2. Find and click on Support in the left navigation.
3. Click on the Administration forms tile and link that reads Find your forms here.
4. Search for the Change of Beneficiary form.
5. Download the form by clicking the down arrow.
6. Check your downloads folder to find the form (PDF).
7. Open the form and save it on your computer.
8. Complete the form and submit it as per the instructions on the form.

The way you sign in is changing. We’ve introduced Manulife ID to make it easier for you to sign in by setting up your own custom username. Manulife ID also makes it easier to reset your password and to retrieve your username if you forget them.

Click to get started, then “Continue”.

If you’re using the mobile app to access your group benefits account, a Manulife ID is required.

First time signing in?

To set up your Manulife ID and connect it to your new Group Benefits plan:

1. Click the button Set up a Manulife ID.
2. Follow the steps to set up your Manulife ID.
3. If you’re an existing user, connect your Group Benefits plan to your Manulife ID.
4. If you’re new to group benefits we just need a bit more information to connect you.

You can also set up your Manulife ID and connect it to your new Group Benefits plan on the app. Open the app and follow the steps.

Watch this video on how to set-up your Manulife ID.

Returning visit

If you already have a Manulife ID, click the Sign in button and enter your Manulife ID username and password. Then click Go under the plan that you want to access.

To see what services your plan covers: 

1. Sign in to your plan on the website.
2. Find and click on Coverage at the top of the left navigation.
3. Next click on Your Benefits.
4. Then click on View Benefits Booklet to find a copy of your benefits booklet.

Your benefits booklet includes information about what your services include. However, if a View Benefits Booklet tab does not appear under Your Benefits, please contact your Plan Sponsor to obtain a copy.

Find out what your drug coverage includes as follows:

1. Sign in to your plan on the website.
2. Find and click on Coverage in the left navigation.
3. Next click on Coverage & Balances.
4. Then click on My Drug Plan.
5. Complete the fields and follow the prompts to determine whether or not a drug is covered under your plan.

Yes, once you are registered on the site or app, you can submit your claims online. To do so:

1. Sign in to your plan on the website.
2. Find and click on the Claims tab in the left navigation (or you may click on Submit a claim under the Common Tasks column in the top right of your home page).
3. Next click on Submit a claim and wait for the Health and Dental claim submission window to open.
4. Click on Continue.
5. Follow the prompts to complete the process and submit your claim.

Learn more about how to submit your group benefits claims.

Rules:

You can submit your claim online if:

1. You incurred the expense in Canada.
2. You have already paid for and received the service.
3. The payment should be made to you.
4. The claim is for you.
5. The claim is for your spouse and they aren’t covered by another plan.
6. The claim is for your dependant(s) if your spouse is not covered by another plan OR your spouse is covered by another plan, but you are the parent whose birthday (month and day) falls earlier in the year.
7. The service provider type is listed in the Online Claim Submission tool.
8. Your plan includes the Online Claim Submission feature.

Please submit all other claims on paper.

Learn more about how to submit your group benefits claims.

You can find copies of your claims statements online, after you sign in to your plan on the website. Once signed in, your most recent claims appear on your Group Benefits site home page. Click the down arrow on the far right of a claim to open its accordion. At the bottom of the accordion, there’s a link to your claim statement for that claim, which reads View claims statement.

For earlier processed claim statements, click on the Claims Hub in the top right of your home page, then scroll down the list to find another claim. Click on View claims statement for that claim.

You can also access claims statements by clicking on Claims in the left navigation, then clicking on Claims Hub from that menu.

• First send the claim in to your own plan.
• If your plan doesn’t pay out the full amount of the claim, then you would send the claim in to your spouse’s plan to recover any amounts their plan may cover.

Your spouse will need to:

• First send the claim in to their own plan.
• If their plan doesn't pay out the full amount of the claim, then they may send the claim in to your plan to recover any amounts your plan may cover.

You can find copies of your claims statements online, after you sign in to your plan on the website. Once signed in, your most recent claims appear on your Group Benefits site home page. Click the down arrow on the far right of a claim to open its accordion. At the bottom of the accordion, there’s a link to your claim statement for that claim, which reads View claims statement.

For earlier processed claim statements, click on the Claims Hub in the top right of your home page, then scroll down the list to find another claim. Click on View claims statement for that claim.

You can also access claims statements by clicking on Claims in the left navigation, then clicking on Claims Hub from that menu.

Consider the birth dates of both your spouse and yourself. Is your birthday closer to January 1^st than is your spouse’s birthday? If it is, then your plan will pay the claim first, followed by your spouse’s plan. If it’s not, your spouse’s plan will pay first, followed by your plan.

Whoever has the birthday closer to January 1^st is the one whose plan will be applied to first.