Our commitment to you
A message regarding the Novel Coronavirus (COVID-19)
Through this challenging time, our top priority remains the health and safety of our employees, customers and partners. We express our deepest sympathies to those who have been affected.
Manulife is well-positioned to navigate this evolving situation. We have robust and tested business continuity plans that help ensure we are proactive and prepared, and employees in critical functions can work remotely if required.
We continue to closely monitor support to our customers and our employees.
We’re also helping the communities in which we operate, and we’ve made donations of supplies and resources in some of the hardest hit areas.
We are proud of our team of employees and partners, who have continued to remain focused, committed and resilient.
Manulife will continue to take necessary actions to ensure the health and safety of our teams, and service to our customers, is our top priority. We are committed to helping make decisions easier and lives better.
Covid-19 FAQ – Keeping you informed
Our team is ready to support you. Here is a complete list of contact information, broken down by business, to meet your needs. If possible, please have your policy/account number ready.
To cancel or change your itinerary, we encourage all travelers to consult their travel supplier for terms and conditions before opening a claim. It is also important to consult public safety guidelines, for the most up-to-date information on the Coronavirus outbreak. Such as:
As the volume of travel assistance requests has significantly increased, we encourage you to submit your individual Manulife travel insurance claim, on our online portal or on our TravelAid mobile app.
If you have Emergency Travel Assistance and/or Trip Cancellation benefits through your Group Benefits plan and you have questions, check out our FAQ [PDF, 145 KB] or call Allianz Global Assistance at 1 800-265-9977 in Canada or the U.S. (see your benefits card for phone numbers in other countries). Please note, Allianz is experiencing a high volume of calls due to coronavirus so you may experience delays.
Updates for individuals
Updates for business
To our valued customers:
Our top priority is the health and well-being of our employees, customers, partners and communities. In response to COVID-19, many of you have questions about our products and services. Our wait times are longer than usual right now, but you can get answers through a variety of self-serve options in our app or on our website. Digital options leave the phone lines open for urgent needs. Thanks for working together with us to get through these uncertain times.
Our websites and the Manulife Mobile App offer you a safe and reliable way to interact with your plans.You can also manage your plan through our secure sites:
Group Retirement Solutions
Non-travel related inquiries
Group Benefits and Insurance
Investments and Group Retirement
Monday to Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.