COVID-19 and your travel insurance

Information for customers who have purchased travel insurance through an advisor or have travel coverage as members of an association (e.g. alumni groups, professional organizations, retiree organizations, financial institutions, retailers).

The COVID-19 pandemic continues to affect the travel plans of millions of Canadians – including many of our customers. Here is some helpful information – especially for those with travel insurance coverage.

If you’re planning to travel soon and purchase travel insurance

As of March 5, 2020, Manulife has determined that COVID-19 is considered a known event and the applicable limitations and exclusion will be applied for policies issued on or after this date.

If you are within Canada and have a question about upcoming travel, please talk to your travel supplier. To cancel or change your itinerary, we encourage all travellers to visit our FAQ (select the “travel” topic) and consult their travel supplier for applicable terms and conditions.

It is also important to consult public safety guidelines, for the most up-to-date information on the COVID-19 outbreak such as:

We will continue to monitor the situation and provide further updates as required.

Tips and contacts

As the volume of travel assistance requests has significantly increased, we encourage you to submit your Manulife travel insurance claim on our online portal or our TravelAid mobile app.

If you have further questions, please talk to your travel supplier, visit our FAQ and select the “travel” topic, or check out the helpful links below, or call 1-800-268-3763.

Information for customers who have emergency travel assistance and/or trip cancellation benefits through their employer’s group plan.

If you have questions about your coverage, check out our FAQ [PDF, 145KB] or call Allianz Global Assistance at 1-800-265-9977 in Canada or the U.S; see your benefits card for phone numbers in other countries.