To help you stay informed on the latest news and support that’s available to individuals and businesses affected by the COVID-19 crisis, we’ve compiled the following listings of federal, provincial and other assistance programs. 

COVID-19 Government support program for individuals

COVID-19 Government support program for businesses

Canada Post delivery delays for some international mail

COVID-19 FAQ – Keeping you informed

The COVID-19 crisis has affected people in many ways. Here’s how we’re continuing to support our customers during these challenging times – along with quick, easy access to assistance that’s available to individuals through the federal and provincial governments, as well as the private sector. 

Businesses are facing unprecedented pressure right now. We’re helping business owners navigate these challenges by connecting them to the following federal, provincial and private-sector assistance and resources that are available to them.

A message regarding the Novel Coronavirus (COVID-19)

Through this challenging time, our top priority remains the health and safety of our employees, customers and partners. We express our deepest sympathies to those who have been affected.

Manulife is well-positioned to navigate this evolving situation. We have robust and tested business continuity plans that help ensure we are proactive and prepared, and employees in critical functions can work remotely if required.

We continue to closely monitor support to our customers and our employees.

We’re also helping the communities in which we operate, and we’ve made donations of supplies and resources in some of the hardest hit areas.

We are proud of our team of employees and partners, who have continued to remain focused, committed and resilient.

Manulife will continue to take necessary actions to ensure the health and safety of our teams, and service to our customers, is our top priority. We are committed to helping make decisions easier and lives better.

Thank you to all health care heroes. You are essential. We are grateful.

Our websites and the Manulife Mobile App offer you a safe and reliable way to interact with your plans.You can also manage your plan through our secure sites:

Manulife Bank

As always, you can bank with us any time, from anywhere with online banking or the Manulife Bank Mobile App.

Non-travel related inquiries


telephone icon 1-888-626-8543

Manulife Investments

telephone icon 1-888-790-4387

Manulife Bank

telephone icon 1-877-765-2265

Monday to Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.

Group Benefits

telephone icon 1-800-268-6195

Group Retirement

telephone icon 1-888-727-7766

Group Retirement – VIP Room

telephone icon 1-800-242-1704