COVID-19 & your life, living benefits and/or personal accident disability insurance

Information for customers who have either purchased life, living benefits and/or personal accident disability insurance through an advisor or have any of these types of coverage as members of an association (e.g. alumni groups, professional organizations, retiree organizations, financial institutions, retailers).

We continue to adjust our business and processes to help our customers while we all deal with the ongoing effects of the COVID-19 pandemic. We’ve provided some useful information to help customers focus on the things that matter most during this time, like their health and family.

When do I need to pay my insurance premium?

Premiums are due the day of your monthly or annual policy anniversary. Life, living benefits, and personal accident disability insurance policies offer a grace period of 30 days for paying your premium. For example, if your premium is due Aug. 1, you have until Aug. 31 to pay. If payment is not received within that period, your policy will be at risk of lapsing and no longer being in effect.

At the beginning of the pandemic, we offered an option to extend this grace period as a one-time exception beyond your policy’s terms and conditions. If you contacted us before June 30, 2020 and were granted an exception to defer paying your premiums, you may also be eligible for our grace repayment plan; an insurance premium repayment option to spread the deferred premium amount over six months. Give us a call at 1-800-268-3763 to discuss your financial situation and determine if you are eligible for the grace repayment plan.

My policy lapsed – Can it be reinstated?

Yes – In addition to paying for your missed premiums, you will need to complete some additional requirements. To learn more, please contact your advisor directly or call us at 1-800-268-3763.

Well positioned for now and the future

We have been in business for over a century, and over the last couple of years have purposely taken steps so that we are well positioned to continue to serve and look after our customers now and in the future. Thank you for your continued patience and support as we work through this unprecedented time together.

If you have further questions, please call 1-800-268-3763.