Details for Life, Living Benefits and PADI

Update on April 3, 2020

Extending the grace period for insurance premium payments

For Canadians who own a standalone Life, Disability or Personal accident product.

To help you focus on the things that matter most during this time, such as your health and family, we are prepared to provide temporary relief. If you contact us because you are struggling financially, due to layoffs and job loss as a result of COVID-19, we will consider an extension of your grace period to 90 days for your insurance premium payment. We hope to ease your burden by giving you additional time to pay your premium(s).

From now until June 30, 2020 we will extend the grace period for payment to 90 days (if a product currently has a grace period longer than 90 days, the longer period will prevail) for all Affinity policies/certificates that were issued prior to March 1, 2020 upon request due to financial hardship as a result of COVID-19.

Unless otherwise notified, June 30, 2020 is the final date to grant an exception based on the above criteria. Therefore, the date of extension may go beyond June 30, 2020.

  • During the grace period, the policy/certificate continues (is still in force).
  • Premiums are being deferred (not waived) and need to be paid by the premium payment date extension for a policy to continue.
    • In the event a policy lapses after the expiration of the grace period, then a policy holder will have to reinstate their policy, which may or may not require medical underwriting.
  • You can contact us directly at 1-800-268-3763 or contact your advisor to confirm which of the following reasons, if any, apply:
    • illness/quarantine,
    • a lay-off or job loss,
    • absence from work due to fulfilling caregiver needs of a child or family member with COVID-19,
    • other financial hardship as a result of COVID-19.

As we continue to work through how COVID-19 impacts all of us and our business, we commit to update you on adjustments we make to our processes to make it easier for you to do business with us.

For information on how you can interact and continue to do business with Manulife during the COVID-19 pandemic for Life, Living Benefits, PADI, Health and Dental and Travel please visit our dedicated hub: Update on COVID-19

We’ll continue to update these pages regularly, as the situation evolves, to provide you with the most current information.

Well positioned for now and the future

We have been in business for over a century, and over the last couple of years have purposely taken steps so that we are well positioned to continue to serve and look after our customers now and in the future.

Thank you for your continued patience and support as we work through this unprecedented time together.

For more information

If you have further questions, please call 1-800-268-3763.