Lost or unclaimed property

If you believe you or someone upon whose behalf you are acting has unclaimed property (insurance, investment or savings products) with Manulife or its predecessor companies, you can request a search by completing the form below.

It will take up to 30 business days to process your request and notify you of the result.

For an active policy/account with Manulife, please direct your enquiry by calling the number listed on your product documentation.

Did you receive a letter from us about unclaimed funds? Manulife is working to make sure our customers receive all funds that are rightfully theirs. When we find unclaimed funds, we mail out a letter asking for the owner to contact us at 1-844-842-0655 so that the payment may be reissued. Calls to this phone number are answered, whenever possible, between the hours of 7am and 3pm Eastern Time and we will need the reference ID from the letter when you call. If we are unavailable and you leave a voice message, we will return your call within three business days. Please leave your full name, phone number and reference ID in your message.

We are focused on protecting your personal information and preventing fraud. If you have not received a letter from us with a reference ID, but have a question about unclaimed funds, please complete the form below. 

Privacy

To protect an individual's privacy, authentication of your identity will be required to confirm that you have a right to the information and/or funds. Manulife must be satisfied of claimant's identity and entitlement to any funds prior to releasing such funds. Therefore, any claimant will be required to provide the required pieces of identification and required documentation, upon request. In addition, if you are acting in a representative capacity, you will be required to submit a copy of the document that provides you authority to make the request.

Lost or unclaimed account form

Tell us about yourself

What is your affiliation to the unclaimed property?

Tell us about the property owner

Tell us about the type of account

What Manulife product did the individual own? Optional

To protect an individual’s privacy, authentication of your identity will be required to confirm that you have a right to the information and/or funds. Manulife must be satisfied of claimant's identity and entitlement to any funds prior to releasing such funds. Therefore, any claimant will be required to provide the required pieces of identification and other required documentation, upon request. In addition, if you are acting in a representative capacity, you will be required to submit a copy of the document that provides you with the authority to make the request.

Tell us who to contact

This is the person we'll contact regarding this submission. Make sure you have their permission to share their contact information.

How did you hear about us?

How did you hear about us? Optional

By clicking Submit, you confirm you have permission to provide the details listed above.  Once received, we will commence a search for any unclaimed property.