Lost or unclaimed property
If you believe you or someone upon whose behalf you are acting has unclaimed property (insurance, investment or savings products) with Manulife or its predecessor companies, you can request a search by completing the form below.
It will take up to 30 business days to process your request and notify you of the result.
For an active policy/account with Manulife, please direct your enquiry by calling the number listed on your product documentation.
Did you receive a letter from us about unclaimed funds? Manulife is working to make sure our customers receive all funds that are rightfully theirs. When we find unclaimed funds, we mail out a letter asking for the owner to contact us so that the payment may be reissued. Calls to our team are answered, whenever possible, between the hours of 7am and 3pm Eastern Time and we will need the reference ID from the letter when you call. If we are unavailable and you leave a voice message, we will return your call within three business days. Please leave your full name, phone number and reference ID in your message.
We are focused on protecting your personal information and preventing fraud. If you have not received a letter from us with a reference ID, but have a question about unclaimed funds, please complete the form below.
To protect an individual's privacy, authentication of your identity will be required to confirm that you have a right to the information and/or funds. Manulife must be satisfied of claimant's identity and entitlement to any funds prior to releasing such funds. Therefore, any claimant will be required to provide the required pieces of identification and required documentation, upon request. In addition, if you are acting in a representative capacity, you will be required to submit a copy of the document that provides you authority to make the request.