U.S. Coverage

ClearSource® is a comprehensive U.S. Group Benefits solution offered to Manulife Financial’s Group Benefits clients with 2 to 49 resident U.S. employees.  Plan sponsors must be a Manulife Canadian Group client to access the program. Manulife does not offer ClearSource on a stand-alone basis.

Key advantages of ClearSource include:

  • The ability to provide solutions in all states
  • An aggregate pricing model which increases competitiveness
  • Revised medical underwriting to a high level risk questionnaire at the employer level
  • A minimum life requirement of 2 lives
  • The authorized signing authority may be either a Canadian or U.S. signatory

ClearSource is owned by ClearPoint, a brokerage/consulting organization located in Seattle, Washington. Manulife has obtained the rights to offer the Clearsource Program in the Canadian marketplace.

ClearSource is comprised of two U.S. based providers: The Aetna Insurance Company and Digital Insurance (DI). Aetna is the insurer/underwriter of the benefit lines, while DI is the administrator and service model provider.

Aetna Insurance Company:

As part of the ClearSource solution, Aetna has been engaged to be the insurer/underwriter of the program for all benefit lines across all states. Aetna is a large, financially sound organization with an excellent history and reputation within the US.

Digital Insurance (DI):

As part of the ClearSource solution, DI has been engaged to procure quotes/renewals, to present quotes/renewals, and to provide guidance, assistance, and consultative advice regarding the U.S. benefits marketplace to the Canadian plan advisor and sponsor. DI is a well-known brokerage firm that specializes in small group (less than 50 lives) employee benefit solutions. DI is licensed in all 50 states for all benefit lines.

Life individual solutions:

In some cases, minimum life and employee state requirements will not be met. In these cases, we will be unable to offer the ClearSource solution for 1 life coverage requests. In these scenarios, DI will source individual coverage.

ClearPoint (50+ life requests):

When coverage requests for 50+ lives are received, Manulife will refer the quote request to ClearPoint. ClearPoint specializes in obtaining benefits in the 50+ life market and DI will not be involved in the quote process. 
Medical, dental, and vision benefits are sourced by ClearPoint with life, AD&D and disability sourced by ClearPoint through ING. 
ING Global is a network of leading insurers providing customized employee benefit products and services to multinational organizations. ING Global will work with you in developing a cost effective employee benefit strategy.

With over 30 years experience ING provides country profiles with updated information on items such as:

  • Typical benefits
  • Social security systems
  • Government legislation and tax implications

Who is eligible?

ClearSource applies to Canadian Group clients who have U.S. subsidiaries and/or divisions with U.S. resident employees. The product is not available to Canadian employees who are expatriates living and working temporarily in the U.S.

ClearSource is available to Canadian plan sponsors with 2 to 49 resident U.S. lives. The product is available to all Manulife Financial Group clients and to all streams of business. It is not offered on a stand-alone basis.

Canadian clients must satisfy minimum Manulife Financial product placement requirements.

International Coverage

Manulife Financial Group Benefits offers comprehensive benefit solutions for plan sponsors with subsidiaries and/or divisions of employees working internationally (outside the U.S.) who are Local or Third Party nationals (not Canadian expatriates).

Local national:

Example: A Canadian parent company with a French subsidiary and French resident employees.

Third Party national:

Example: A Canadian parent company with a French subsidiary with a German resident employee.

ING Global and IGP John Hancock

Manulife Financial uses the services of two providers:

ING Global and IGP John Hancock. For each of these companies, Manulife is the associate insurer and Canadian partner. ING and IGP are considered to be a network of leading insurers around the world. Each organization operates in nearly 50 countries worldwide providing comprehensive benefit solutions as well as other group and individual product offerings.

ING Global network:

ING Global is a network of leading insurers providing customized employee benefit products and services to multinational organizations. ING Global will work with you in developing a cost-effective employee benefit strategy.

With over 30 years of experience ING provides country profiles with updated information on items such as (but not limited to):

  • Typical benefits
  • Social security systems
  • Government legislation and tax implications

IGP network:

Established in 1967, the International Group Program (IGP) is a network of life insurance companies operating throughout the world to help meet the group insurance and pension needs of international corporations and their affiliates.

IGP Associate Insurers offer plan sponsors the advantages of experienced local insurance management coupled with the resources of a professionally trained staff.  The IGP network also helps to allow multinational corporations to take advantage of their size and reduce their employee benefits costs through economies of scale and size discounts.  IGP solutions are available to sponsors seeking coverage for a minimum of 50 lives.

International pooling

International pooling allows multinational companies to benefit from favourable insured claims experience on a global basis. It is a second stage accounting of insured employee benefit plans on an international level.  International profit sharing allows multinational companies to obtain experience rating beyond the borders of the countries or territories in which they operate.

The purpose of a pool is to offer a facility for potential returns on the premiums paid to insurers. This return of premiums is called the dividend. Premiums paid to the insurers are combined in the pool.  A dividend will be payable if the income, in the form of premiums and interest on cash flow and reserves, is greater than the outgoings that are composed of claims, expenses, commissions, taxes, and if any, local dividends and change in reserves.

For more information on International Benefit Solutions contact your Manulife Financial representative.