We can help with these services, and more:

Find contact information (based on your specific connection with us):

Whether you have benefits, insurance or investments – through an employer, association, advisor, directly with us or through Manulife CoverMe® – you will find overall contact information (i.e., email addresses, telephone numbers) below.

To filter contact information, choose one of these two options:

  1. Option one: In the search field, type the area in Manulife you need to reach. The page content below automatically refreshes to show your options. To return to the original listing, simply delete your text in the search field.
    Or
  2. Option two: Select one of the five filters. The page content below the filters automatically refreshes and shows your options. To change filters, simply click on a different one to reveal contact information for that section.

  • Group plans
  • Insurance
  • Investments
  • Wealth management
  • Corporate

General inquiries

Email us
If your company has group benefits insurance with us, you’re eligible to register and log in to our plan member secure site. Please email your questions to our Customer Service Centre from there.
Chat with us
Chat with us to get your questions answered quickly. We can help with coverage details, claims, so make sure you have your plan details handy. Online between 9 a.m. to 7 p.m. ET. Monday to Friday.

Agents are available when the ‘Let’s chat’ option appears in the lower right-hand corner of your screen. Just click on it to start a chat.
Call us
General questions*
1-800-268-6195 (8 a.m. to 8 p.m. EST, Mon. to Fri.)
General questions about coverage, claims and more.
Mail You'll find the appropriate mailing address for your claim included right on the claim form.
  Learn more about how to submit your benefits claims

 

Disability – Short- and long-term claims and applications

Call us
Disability applications and claims*
1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. to Fri.)
Questions about short and long-term disability applications and claims.

General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above (1-800-268-6195).
Mail You will find the appropriate mailing address for your claim included right on your claim form.

 

* In response to COVID-19, making sure loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them.

If you have Power of Attorney (POA)
If you call our call centre, to make claims on behalf of someone, ask questions about eligibility or make administrative changes, you’ll need to provide us with the following:

  • verification that you are Power of Attorney (POA)
  • the account holder’s full name and date of birth
  • the account holder’s member number and certificate number
If you don't have Power of Attorney (POA)
If you aren’t the POA but can provide us the account holder’s full name, date of birth, member number, and certificate number, then we can provide you the account holder’s coverage information. Or you can assist your loved one in navigating our plan member site, or our Manulife mobile app.
Contact method Contact details
Telephone 1-888-727-7766
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email gromail@manulife.com

Emails are convenient, but not totally secure. They can be lost, misused, opened, or changed before they’re delivered. Encrypting emails is one way to help keep them safe. If you email us, you’re giving us permission to email a reply.

By fax

519-747-6895


1-866-945-5110

By mail - Waterloo (Head Office) Manulife Financial
GRS Client Services
P.O. Box 396
Waterloo, ON  N2J 4A9
Canada
By mail - Montreal Manulife Financial
Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
Telephone 1-800-242-1704
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email member_financialservices@manulife.com
By fax

514-499-4480


1-866-499-4480

By mail P.O. Box 11464 Stn Centre Ville
Montreal, QC H3C 5M3
Canada
By courier 900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
By email If your company has their group benefits insurance with Manulife, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
Telephone 1-800-268-6195
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By mail Please refer to the mailing address as indicated in the claim forms.

Important Information

Our call wait times are longer than usual right now. We’re sorry for the delay. Thanks for your patience.

Contact method Contact details
Telephone 1-800-268-3763
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email Life and Disability:
am_service@manulife.com
Health and Dental:
more_info@manulife.com
Travel
travel@manulife.com
By mail CoverMe
PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8
Canada

Important Information

Our call wait times are longer than usual right now. We’re sorry for the delay. Thanks for your patience.

Contact method Contact details
Telephone 1-800-268-3763
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email Life and Disability:
am_service@manulife.com
Health and Dental:
more_info@manulife.com
By mail Affinity Markets
PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8
Canada
Contact method Contact details
Telephone 1-888-626-8543
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By online form For individual insurance

For Manulife Vitality
By fax 1-877-763-8834
By mail Manulife Financial
Individual Insurance
500 King Street North
P.O. Box 1669
Waterloo, ON N2J 4Z6
Canada
Telephone - French French:

1-888-626-8843

Contact method Contact details
Telephone 1-888-841-6633
Open between 8.30 a.m. and 7 p.m. EST Monday to Friday.
By email Manulife_Insurance@manulife.ca
By fax 1-888-533-3330
By mail 900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
Telephone Mortgage Protection Plan® (MPP):
1-866-677-4366

Credit Security PlanTM (CSP):
1-800-295-6472

Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email MPP:
help@mortgageprotectionplan.com

CSP:
customerservice@creditsecurityplan.com
Contact method Contact details
Telephone 1-888-727-7766
Open between 8:00 a.m. and 8 p.m. EST Monday to Friday.
By email gromail@manulife.com
By fax

519-747-6895


1-866-945-5110

By mail - Waterloo (Head Office) Manulife Financial
GRS Client Services
P.O. Box 396
Waterloo, ON  N2J 4A9
Canada
By mail - Montreal Manulife Financial
Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
Telephone 1-888-790-4387
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulife_investments@manulife.com
We will respond to your email within two business days.
By fax

1-877-277-3774


Client signature required.
By mail Manulife Investments
500 King Street North
500-G-B
Waterloo, ON N2J 4C6
Canada
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.
Contact method Contact details
Telephone 1-888-588-7999
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulifemutualfunds@manulife.com
We will respond to your email within two business days.
By fax

1-866-581-8427


Client signature required.
By mail Manulife Mutual Funds
500 King Street North, Del Stn
500 G-B
Waterloo, ON  N2J 4C6
Canada
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.

Contact us, about any one of these three investment firms:

  • Manulife Securities Incorporated
  • Manulife Securities Investment Services Inc.
  • Manulife Securities Insurance Inc.
> the following ways:
Contact method Contact details
Telephone 905-469-2100
1-800-991-2121
Open between 8:00 a.m. and 6:00 p.m. EST Monday to Friday.
By email mls_advisorservices@manulife.com
By fax 1-888-777-2375
By mail PO Box 1700 RPO Lakeshore W.
Oakville, ON
L6K 0G7

> Toronto

Contact method Contact details
By email ecm@manulifecapitalmarkets.com
By fax 416-360-3910
By mail TD Waterhouse Tower, TD Centre
79 Wellington Street West
Suite 2402, PO Box 283
Toronto, ON M5K 1K2
Canada

 

> Vancouver
Contact method Contact details
Telephone 604-678-0202
By email ecm@manulifecapitalmarkets.com
By fax

604-684-6687


1-877-832-4790

By mail #1920-1095 W. Pender St.
Vancouver, BC V6E 2M6
Canada
Contact method Contact details
Telephone 1-855-283-1853
Contact method Contact details
Telephone 519-747-7000
By mail 500 King Street North
Waterloo, ON  N2J 4C6
Canada
Contact method Contact details
Telephone 416-926-3000
By mail Manulife Financial Corporation
200 Bloor Street East
Toronto, ON  M4W 1E5
Canada

For a full list of international locations, visit manulife.com

There is a contact us section dedicated to plan administrators and plan sponsors to answer questions related to your business.