Instruction: Change of selection promptly shifts the focus to a matching heading further down, on the same page.

Find contact information

Click anywhere on the title for the business you need to reach below to open the collapsible accordion and reveal contact details (e.g., phone number, email address). To close the accordion, simply click again anywhere along the business category title.

Group plans

General inquiries
Contact method Contact details
Check these first
Live chat – in the app

Connect with an agent in real time. Download the Manulife Mobile app, then sign in to connect with a live agent (9a.m. to 7 p.m. EST, Mon. to Fri.). Ask questions about claims, coverage, status of a claim or another group benefits matter.

Download the app

Call us
General questions*
1-800-268-6195 (8 a.m. to 8 p.m. EST, Mon. to Fri.)
General questions about group coverage, claims and more.
Mail You'll find the appropriate mailing address for your claim included right on the claim form.

 

Disability (Short Term Absence and Long Term Disability), Life and Critical Illness - Claims and application forms
Call us
Disability, Life and Critical Illness application forms and claims*
1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. to Fri.)
Questions about Disability, Life and Critical Illness applications and claims.

General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above, under “Call us / General questions*”.
Mail You will find the appropriate mailing address for your claim included right on your claim form.

 

* In response to COVID-19, making sure loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them.

If you have Power of Attorney (POA)
If you call our call centre, to make claims on behalf of someone, ask questions about eligibility or make administrative changes, you’ll need to provide us with the following:

  • verification that you are Power of Attorney (POA)
  • the account holder’s full name and date of birth
  • the account holder’s member number and certificate number

For more information about Powers of Attorney, visit our Group Benefits Power of Attorney FAQ page.

If you don't have Power of Attorney (POA)
If you aren’t the POA but can provide us the account holder’s full name, date of birth, member number, and certificate number, then we can provide you the account holder’s coverage information. Or you can assist your loved one in navigating our plan member site, or our Manulife mobile app.
Contact method Contact details
Telephone Within Canada: 1-888-727-7766
International: 613-780-5392

Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By fax Outside Québec: 1-866-945-5110
For Quebec only: 1-866-945-5109
By mail - Waterloo (Head Office) Manulife Financial
GRS Client Services
P.O. Box 396
Waterloo, ON  N2J 4A9
Canada
By mail - Montreal Manulife
Group Retirement Solutions
2000 Mansfield, Suite 1410
Montréal, QC H3A 3A2
Contact method Contact details
Telephone Within Canada: 1-800-242-1704
International: 613-780-5385

Open between 8 a.m. and 8 p.m. EST Monday to Friday.
Email To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents.
By fax Within Canada: 1-866-499-4480
International: 514-499-4480
By mail Manulife Financial
Group Retirement Solutions
P.O. Box 11464 Stn Centre Ville
Montreal, QC H3C 5M3
Canada
By courier Manulife Financial
Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada

Insurance

Contact method Contact details
Telephone Click on the accordion titled “Group Plans – Group benefits (through your employer)” for the correct phone number. Find it under 'Call us / General questions*'
By mail You’ll find the appropriate mailing address for your claim included right on the claim form.
Contact method Contact details
Telephone 1-800-268-3763
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email Health and Dental:
more_info@manulife.com

Travel
travel@manulife.com

Life and Disability:
am_service@manulife.com
By mail CoverMe
PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8
Canada


To get a quote or purchase health and dental, life, travel or critical illness insurance, visit CoverMe.com.

Contact method Contact details
Telephone 1-800-268-3763
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email Health and Dental:
more_info@manulife.com

Life and Disability:
am_service@manulife.com
By mail Affinity Markets
PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8
Canada
Contact method Contact details
Telephone 1-888-626-8543
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By online form For individual insurance

For Manulife Vitality
By fax 1-877-763-8834
By mail Manulife Financial
Individual Insurance
500 King Street North
P.O. Box 1669
Waterloo, ON N2J 4C6
Canada
Telephone - French French:
1-888-626-8843
Online Looking to check your insurance policy details? Visit the Personal insurance web portal. Most customers who bought insurance through an advisor or Manulife’s CoverMe website can access their policy details, update address information, banking information, and more.
Contact method Contact details
Telephone 1-888-841-6633
Open between 8.30 a.m. and 5 p.m. EST Monday to Friday.
By email Manulife_Insurance@manulife.ca
By fax 1-888-533-3330
By mail Manulife Financial
Individual Insurance
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Contact method Contact details
Telephone Mortgage Protection Plan® (MPP):
1-866-677-4366

Credit Security Plan™ (CSP):
1-800-295-6472

Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email MPP:
help@mortgageprotectionplan.com

CSP:
customerservice@creditsecurityplan.com

Investments

Contact method Contact details
Telephone 1-888-790-4387
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulife_investments@manulife.ca
We will respond to your email within two business days.
By fax 1-877-277-3774
Client signature required.
By mail Manulife Investments
500 King Street North
500-G-B
Waterloo, ON N2J 4C6
Canada

Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.

Contact method Contact details
Telephone Manulife Mutual Funds: 1-888-588-7999
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email manulifemutualfunds@manulife.ca
We will respond to your email within two business days.
By fax 1-866-581-8427
Client signature required.
By mail Manulife Mutual Funds
500 King Street North, Del Stn
500 G-B
Waterloo, ON  N2J 4C6
Canada
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.
Contact method Contact details
Telephone 1‑888‑841‑6633
Contact method Contact details
Telephone Manulife Segregated Funds:

Canada, outside of Quebec

Phone: 1-888-790-4387
Monday – Friday 8 a.m. and 8 p.m. EST

Quebec & French business

Phone: 1-800-355-6776
Monday – Friday 8 a.m. to 6 p.m. ET

By email Canada, outside of Quebec

Manulife_investments@manulife.com

Quebec & French business

Investissements_manuvie@manuvie.com
By fax Canada, outside of Quebec

Fax for your Fundserv business:
1-800-993-9332

Fax for your non-Fundserv business:
1-877-277-3774

Quebec & French business

Fax for your non-Fundserv business:
1-800-360-6492

By mail Canada, outside of Quebec

Manulife Investments
500 King Street North
Waterloo, ON
N2J 4C6

Quebec & French business

Manulife Investments
900 – 900 De Maisonneuve Blvd W
Montreal, QC
H3A 0A8

Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.

Wealth management

Contact us, about any one of these three investment firms:

  • Manulife Wealth Inc.
  • Manulife Wealth Insurance Services Inc.

the following ways:

Contact method Contact details
Telephone Manulife Wealth Inc.:
905-469-2100
1-800-991-2121

Manulife Wealth Insurance Services Inc.:
1-877-271-5490

Open between 8:00 a.m. and 6:00 p.m. EST Monday to Friday.
By email mls_advisorservices@manulife.ca
By fax 1-888-777-2375
By mail Manulife Wealth
PO Box 1700 RPO Lakeshore W.
Oakville, ON
L6K 0G7
Toronto
Contact method Contact details
By email ecm@manulifecapitalmarkets.com
By fax 416-360-3910
By mail TD Waterhouse Tower, TD Centre
79 Wellington Street West
Suite 2402, PO Box 283
Toronto, ON M5K 1K2
Canada

 

Vancouver
Contact method Contact details
Telephone 604-678-0202
By email ecm@manulifecapitalmarkets.com
By fax

604-684-6687

1-877-832-4790

By mail Manulife Capital
#1920-1095 W. Pender St.
Vancouver, BC V6E 2M6
Canada
Contact method Contact details
Telephone 1-855-283-1853

Corporate

Contact method Contact details
Telephone 519-747-7000
By mail Manulife Financial
500 King Street North
Waterloo, ON  N2J 4C6
Canada
Contact method Contact details
Telephone 416-926-3000
By mail Manulife Financial Corporation
200 Bloor Street East
Toronto, ON  M4W 1‍E‍5
Canada

Other

Contact method Contact details
By online form Request a search for lost or unclaimed property

Did you receive a letter from us about unclaimed funds? Manulife is working to make sure our customers receive all funds that are rightfully theirs. When we find unclaimed funds, we mail out a letter asking for the owner to contact us so that the payment may be reissued. Calls to this phone number are answered, whenever possible, between the hours of 7 a.m. and 3 p.m. Eastern Time and we will need the reference ID from the letter when you call. If we are unavailable and you leave a voice message, we will return your call within three business days. Please leave your full name, phone number and reference ID in your message. 

We are focused on protecting your personal information and preventing fraud. If you have not received a letter from us with a reference ID, but have a question about unclaimed funds, please either complete this form or contact the appropriate business area found under “Contact us”.

Did something look suspicious to you? If you see actions by service providers or others that just don’t feel right, let us know. We’ll investigate! Contact the applicable segment at Manulife to make a report.

Business segment Contact details
Group Benefits Call 1-877-481-9171 or report a concern on this page: Share & Protect e-form Group Benefits.
Manulife Bank Call 1-877-765-2265 or send us an email.
Other business segments Report suspected fraud by filling out this form.

For a full list of international locations, visit manulife.com

We can help with these services, and more:

For plan administrators or sponsors:

There is a contact us section dedicated to plan administrators and plan sponsors to answer questions related to your business.