We’re here to help.

You can check the status of your claims by signing into your account on the member website at Manulife.ca/planmember. Your claims history will be clearly displayed on the home page. 

On the Manulife Mobile app, tap on Claims at the bottom of your screen.

For Health and Dental, clients can submit claims and update address and banking information through SecureServe^®. We encourage clients to visit often to ensure their banking details are up-to-date to avoid interruption to premium payments and claims payouts. 

To pay online, go to your personal banking site and choose MANULIFE INDIVIDUAL INSURANCE from the list of payees. When it asks for your account number, add ILC to the front of your policy number (i.e. ILC1234567).

Please reach out to your Disability Case Manager to arrange for authorization to communicate with you by email. This can be done in just a few easy steps.

Unfortunately, Manulife will not reimburse late fees. To ensure timely payments, please switch to electronic payment methods.

Documents mailed before the strike may experience delays. If possible, please resend your document digitally for faster processing.

Choose from one of the methods below to send a bill payment to Manulife:

1. Pre-authorized debit

To set up pre-authorized debit for monthly bill payments, please complete this Premium Pre-Authorized Debit (PAD) form and follow the instructions on the form to return it to Manulife. 

2. Online payment

To make your bill payment via online banking:

1. Go to your company's banking website
2. Choose Manulife Group Benefits Premium from the list of payees
3. When asked for your account number, enter your 7-digit contract (policy) number, followed by your 3-digit billing division (account) number. These numbers can be found on your billing statements. Be sure to include the zeros at the beginning of the contract number so there are a total of 10 digits (ex: 0012345 123).

How to pay online for multiple accounts or locations:

To pay for more than one account (or location), choose one of the following two options:

    1. Add Manulife Group Benefits as a payee for each account.

OR

    2. Choose one bank account to pay the total premium.

First, pay online by adding Manulife Group Benefits Premium as a ‘payee’. After making your payment, email the following details to GB_STMT_Capture@manulife.ca:

• Group name
• Group policy number
• Manulife accounts or location numbers
• Amount
• Payment details
  • List the payment amount for each account/location (group/division numbers)

3. Courier

Bill payment cheques can be couriered to Manulife using the following address:

Premium Administration - Billing
Manulife Financial - Sponsor Financial Services 500 G-B
500 King Street North
Waterloo, ON N2J 4C6

4. Drop-off locations

During the postal strike, Manulife is accepting bill payment cheques at the following drop-off locations:

• 500 King St. N. Waterloo, ON – Security Desk, 7:00 a.m. – 7:00 p.m. ET
• 200 Bloor St E. Toronto, ON – Security Desk, 7:00 a.m. – 6:30 p.m. ET
• 2727 Joseph Howe Dr. Halifax, NS – Security Desk, 8:00 a.m. – 6:00 p.m. AST
• 2000 Rue Mansfield, 2nd Floor, Montreal, QC – Customer Service, 8:00 a.m. – 5:00 p.m. ET

5. Wire transfer

Manulife will accept wire transfers from institutions in Canada or the United States, provided funds are received in Canadian dollars. Please contact your Manulife representative directly for instructions.  

Yes, Manulife will accept courier deliveries; however, our preferred method of submission is through our online Claims Portal. To avoid delays in receiving reimbursements, we encourage members to set up payment via direct deposit.

Members can check on the status of their claims by signing into their account on the member website at Manulife.ca/planmember. Their claims history will be clearly displayed on the home page.

On the Manulife Mobile app, members can tap on the Claims icon at the bottom of their screen to view their claims history.

Members receiving disability benefit payments can email a copy of a void cheque or the direct deposit form from their bank to group_disability_claims@manulife.ca. They must include their claim number in the subject line of their email so we can attach it to their file. 

Yes, members receiving disability benefit payments can reach out to their Disability Case Manager to arrange for authorization to communicate with them by email.

If you have more questions, please contact your Manulife representative or call us at 1-800-268-6195, Monday to Friday from 8 a.m. until 8 p.m. ET.

For clients with segregated fund contracts, they can visit Manulife Online Access (MOA) to view their contract balances and transactions, and they can change their document preferences to e-delivery for confirmations, statements and tax slips. Here’s how.

You can Manulife’s E-Business Solutions – Advisor Portal. 

Keep an eye on your Advisor Portal Secure Inbox for notices impacting your clients, and the Inforce Individual Insurance eTrack and Segregated Funds and GIA eTrack tools in the event of NIGO applications.

You can contact our Insurance Digital Desk team at digital_desk@manulife.ca or by calling 1-855-664-2541.