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Group Retirement or VIP Room
Manulife ID
Your Sponsor Manulife ID is a new, secure ID to help simplify your everyday. It replaces your old sign-in credentials with new ones: one username and one password. Use your new Sponsor Manulife ID to sign in to and manage your group plans online.
Support topics
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Frequently asked questions
If you’re an active plan sponsor:
- Sign in to the secure site
- Click “Reporting”
- Click “Request a report”
- Select the report you need
- Go back to “Reporting” and click “View report results”, select the applicable report
If you’re not an active plan sponsor, call 1-888-713-7788.
Note that withdrawal and contribution reports include a financial activity report summarizing total withdrawals or contributions within a specific period. If you need more detailed information, call 1-888-713-7788.
To request forfeiture reports, call 1-888-713-7788.
To find terminated employee reports:
- Sign in to the secure site
- Click “Member terminations”
- Click “Review member terminations”
In general, we mail or email plan sponsor statements once a month. For more information, call 1-888-713-7788.