Claims is going digital!

September 6, 2019

For business owners, plan administrators, and sponsors

Group Benefits is making a big commitment to Manulife’s Bold Ambition to become the most digital, customer-centric global company in our industry. These changes are being made alongside our goal to be the most digital, customer-centric company in our industry.

Starting this September, we are transitioning all members (new and existing) to a digital claims process and asking them to provide us with their email address and banking information. We want to have 100% of our plan members’ email addresses and bank accounts on file by year end, and currently we are missing information from + 1,000,000 members.

Being ‘digital’ is simply the way we want to serve our customers. Our change in approach accelerates our transformation to digital getting our new plan members and our existing ones on board so they too can enjoy the speed and convenience of direct deposit and emailed claims notifications.

Thank you for helping us on our mission to become the best in our industry!

Find out more about how to submit your benefits claims and register online!