Manulife Vitality help
Get help with program features, the mobile app and more!
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Get help and get moving!
Welcome to your Manulife Vitality help centre! This is where you’ll find FAQs, fun how-to videos, user-friendly guides and expert support that’ll help you hit the ground running and keep on moving with Manulife Vitality
Frequently asked questions
Here are the top five answers to common questions about Manulife Vitality. Visit our FAQ page for a full list.
To filter the FAQ, type the word you want to search for in the search field or select from one of the filter categories.
Yes, there’s a free version called Manulife Vitality Go that comes automatically with the purchase of eligible Manulife insurance plans. This membership version gives you discounts on Garmin and Fitbit devices and the chance to win gift cards when you spin the Vitality Wheel™ or play Vitality Squares™. If you want more rewards and the chance to save on insurance costs, you can pay $6 a month for Manulife Vitality Plus. To become a member with a health and dental insurance plan, the Vitality® charge is $5 a month.
Savings on insurance costs are in comparison to the same Manulife life insurance policy without Vitality Plus. The level of savings on insurance costs will vary based upon the Vitality Status achieved by the life insured. Savings on insurance costs are only available on Family Term with Vitality Plus and Manulife UL with Vitality Plus. Manulife Par with Vitality Plus offers the potential for Vitality® Dividends.
Answer a skill-testing question correctly to win any award from the Vitality Wheel or Vitality Squares.
To access your valuable rewards, simply log into your online account or open the app and click on Rewards. From there, choose the reward you want to redeem and follow the simple instructions.
If you’ve earned a gift card, open the app and you’ll see a big pink button at the top of the home screen that says “View your gift cards.” Click that and, voila: a list of your gift cards. Just click on the one you want to use and enjoy!
You can call 1-888-626-8543 to update account information like your email address or phone number. If you’d like to make changes online, sign in to your insurance account, not your Manulife Vitality account. You can’t make these kinds of updates in the Manulife Vitality app.
- Go to the sign-in page and click Sign in for the type of insurance you have: "Individual Insurance" for life insurance or "Individual Health and Dental Insurance."
- Sign in with the same Manulife ID you use to access Manulife Vitality.
- Click Profile in the top right corner, then Manage your Manulife ID.
- You’ll be sent an authentication code, so enter that once you receive it.
- Once you’re on the Manage your Manulife ID page, click the Edit button to change your email address or phone number.
Purchases can take up to 8 weeks to ship from the date the order is received.
Following your order, you will receive an email labelled “Apple Watch Order Confirmation.” If you don’t see it in your main inbox, please check your junk mail folder. We will notify you again when your Apple Watch has shipped. This shipping email will be labelled “Apple Watch Shipping Confirmation.” This will provide you with the shipping date and tracking number, which you can simply click to track your shipment.
All biometric results will be sent to The Vitality Group for application to your Manulife Vitality account. Manulife does not have access to these biometric results and lifestyle information.
If you have a question about your Manulife Vitality account, you can contact the Customer Service Centre at Manulife. If your inquiry is about your biometrics or requires biometric information, you will be asked to provide consent for Manulife to access your biometric results. If you do not wish to authorize this access, the Manulife Customer Service Professional will engage an alternate servicing model with The Vitality Group directly, possibly through email or direct mail submission.
Glossary of terms
| Term | Definition |
|---|---|
| A | |
| Active calories | The calories you burn by walking, dancing, biking to work — whatever you do for exercise (different from resting calories, which your body burns naturally, even when you’re relaxing on the couch). |
| Active rewards | Rewards earned by achieving Standard and Advanced workouts towards your weekly target. |
| Advanced workout | Any and all physical activity that consists of:
An advanced workout earns you 30 Vitality Points. |
| C | |
| Certification | Proof you’ve taken a professionally recognized course for training in first aid or CPR (cardiopulmonary resuscitation). Earns you 100 Vitality Points. |
| L | |
| Light workout | Any and all physical activity that consists of:
A light workout earns you 10 Vitality Points. |
| M | |
| Manulife Vitality Go™ | The no-cost version of Manulife Vitality that automatically comes with many Manulife life insurance plans. |
| Manulife Vitality Plus™ | The more robust version of Manulife Vitality, which offers greater rewards, including the opportunity to save on insurance premiums. |
| O | |
| Online education | Health and wellness web-based courses and self-checks, such as mental well-being reviews, nutrition courses and goal check-in. These courses are free with your Manulife Vitality membership and earn Vitality Points when completed. |
| Organized athletic events | Sponsored group activities, such as running, walking or biking. These may be actual or virtual. Depending on the event’s level of intensity, you get 250 to 500 Vitality Points when you complete it (proof of completion required). |
| P | |
| Policy year | The 12 consecutive months following the effective date of your Agreement, and each 12-month period thereafter. |
| Program year (individual policies only) | Ends 2 months before the policy year, in order to capture your Vitality Status™ before your policy year ends. The program year is a 12-month period in Year 2 and thereafter. |
| Physical activity review | An online assessment of your current level of exercise and active living goals. Earns you 250 Vitality Points (limit of one review per year). |
| Prevention | Health-related activities you participate in as precautionary measures to help ensure you stay healthy, such as a flu shot or dental checkup. |
| S | |
| Standard workout | Any and all physical activity that consists of:
A standard workout earns you 20 Vitality Points. |
| V | |
| Vitality Age™ | A measure of your biological age based on your current physical condition and lifestyle choices, like eating, sleeping and physical activity. May be more, less or the same as your chronological age. |
| Vitality Check™ | An in-depth assessment of your health based on biometric screening, including Body Mass Index (ratio of height to weight), blood glucose level, blood cholesterol level and blood pressure along with your use of tobacco. The check is conducted once a year by a licensed health professional, wherever is most convenient for you. |
Vitality Health Review™ (VHR) |
An online assessment of your health based on how active you are, your daily habits and various other lifestyle factors. |
| Vitality Points™ | Points you accumulate for healthy activities, such as exercising, getting a health screening or reading an online health and wellness article. The more Vitality Points you earn, the higher your Vitality Status and the greater the rewards. |
| Vitality Squares™ | An online game you can play monthly to win a gift card or additional Vitality Points.1 |
| Vitality Status™ | Your level of achievement based on points accumulated during the year. There are four levels — Bronze (0 points), Silver (3,500 points), Gold (7,000 points) and Platinum (10,000 points). Your Vitality Status determines the rewards and discounts for which you are eligible. |
| Vitality Wheel™ | A fun, interactive tool you can use once a week when you reach your weekly target goal to win Vitality Points, Coins or gift cards.1 |
| W | |
| Weekly target | A customized weekly personal goal that’s assigned to you every Monday, which can be accomplished through standard and advanced workouts. |
Manulife Vitality how-to videos
Welcome to Manulife Vitality Stories, our series of fun how-to videos to help with everything from the app to Apple Watch.
Points & rewards
Join Ed on his journey to earning Vitality Points and rewards.
Mobile app
Find out how Matthew uses the Manulife Vitality app to optimize his experience.
Book a help session with a Vitality Personal Consultant
If you’re a Manulife Vitality Plus member, you have access to Vitality Personal Consultants, experts who offer in-depth answers to questions about the membership experience. Get dedicated support starting up with the program, an overview of the rewards and benefits, and more.
Inquire about Manulife Vitality
Use this form for inquiries about your Manulife Vitality membership experience. If you would like to make a change to your policy, please find a form for available options.
Want all the juicy details on how Manulife Vitality works?
Download the client guide PDF
Manulife Vitality contact information
manulifevitality@manulife.ca
We reply within two business days
Phone
1-888-626-8543
Open between 8 a.m. and 8 p.m. ET Monday to Friday