Latest travel update
Regarding the Novel Coronavirus (COVID-19)
Update on April 3, 2020
A message regarding Annual Plan and Multi-Travel Plan
We understand the difficulties some Canadians have had and continue to experience with their travel arrangements. In some cases, it is making plans to return home from their destination and in other situations it involves having to cancel vacation plans.
If you have an Annual Travel Insurance Policy with effective dates of May 2019 to March 13, 2020, we are extending your coverage for an additional 90 days, with no additional premium charge. This policy also includes unlimited travel within Canada.
This will apply to Annual Medical Policies, Annual All-Inclusive Policies and Annual Non-Medical Policies.
Keeping you informed
For information on how you can interact and continue to do business with Manulife during the COVID-19 pandemic for Life, Living Benefits, PADI, Health and Dental and Travel please visit our dedicated hub: Update on COVID-19
We’ll continue to update these pages regularly, as the situation evolves, to provide you with the most current information.
Well positioned for now and the future
We have been in business for over a century, and over the last couple of years have purposely taken steps so that we are well positioned to continue to serve and look after our customers now and in the future.
Thank you for your continued patience and support as we work through this unprecedented time together.
For more information
If you have further questions, please call 1-800-268-3763.
Update on March 18, 2020
A message regarding the Novel Coronavirus (COVID-19) and your individual Manulife travel insurance
We understand the difficulties some Canadians are having in making arrangements to return home as per the guidance of the Canadian Government. With the challenge of getting back in a timely manner comes the concern of the potential impact to your Manulife individual travel insurance coverage purchased prior to your departure. As such please note the following:
As you arrange to come back to Canada, if you will be delayed beyond your current policy end date, Manulife will allow all Individual travel policies to be extended as follows:
- Extensions will be permitted up to and including April 30th. Please contact your travel insurance distributor by e-mail or phone to do so or contact us by email at email@example.com or firstname.lastname@example.org. It is important to include your name and policy number in the e-mail.
We will continue to revisit this date as the global situation continues to unfold.
- If your original policy end date is beyond April 30th, 2020, your coverage remains in place for its full duration as per the policy terms and conditions.
Wherever you may be, we strongly encourage you to support and adhere to the advice of the medical professionals and experts around the world during this time.
Update on March 14, 2020
Canadian government encouraged Canadians to return home as quickly as possible
If you purchased individual Manulife travel insurance, rest assured that depending on your level of coverage, we will assist in some or all of the costs you incur. We encourage our customers to work with their travel provider to return to Canada.
If you purchased trip interruption insurance, you will be reimbursed for:
- The cost of a one-way economy airfare to return home up to the stated limit in your policy
- The cost of your unused prepaid land arrangements that were part of your travel booking
If you are delayed beyond your return date and have to remain at your destination for a period of time beyond your return date, your trip interruption coverage includes:
- A daily allowance of up to $350/day depending on your policy for hotel, meal, transportation and communication expenses. Please save your receipts. Most policies will provide this for up to 10 days beyond your scheduled return date. To view the full details of your coverage, please refer to your policy.
If you are unable to come home as per your return date, please note that your Manulife Travel Insurance policy has automatic provisions to extend your coverage at no additional costs for 72 hours. As such, your coverage will continue if you are unable to get home immediately and delayed beyond your return date.
If you are within Canada and have a question about upcoming travel, please talk to your travel provider.
If you are within Canada and have a question about your non-travel related claim, such as dental or prescription, use one of our self-serve options for a faster service. Click here for a list of those.
The health and safety of Canadians is a top priority for us. Thank you for your continued trust in Manulife.
Update on March 5, 2020
As of March 5, 2020 Manulife determined that COVID-19 is a known event and the applicable exclusion will be applied for new policies issued on or after this date
As of January 29, 2020, the Government of Canada issued a Level 3 Travel Advisory for travel to China in relation to COVID-19 (Coronavirus)
Since this time, COVID-19 has spread globally, additional high-level Canadian Government warnings have been issued and countries continue to expand their reported cases. It has been acknowledged as a global concern and is being closely monitored by the World Health Organization (WHO).
Trip Cancellation & Interruption Insurance (“TCII”) does include an exclusion for reasons, circumstances, events, etc., that the purchaser is aware of prior to having their TCII insurance issued and which may lead to a cancellation or interruption of the trip. If before purchasing your TCII, you were aware of a reason or event that may cause you to cancel or interrupt your trip a claim for that reason or event will not be payable.
As of March 5, 2020, Manulife has determined that COVID-19 is now considered a known event and the applicable exclusion will be applied for policies issued on or after this date.
This exclusion will apply globally, including trips to territories with no existing travel advisory or outbreak.
The “10-Day Free Look” period is also available to help in your decision-making process.
This notice does not apply to policies purchased prior to March 5, 2020.
We will continue to monitor this situation and provide further updates, if required. If you have additional questions, please contact Manulife Customer Service.
Our team is ready to support you. Here is a complete list of contact information, broken down by business, to meet your needs. If possible, please have your policy/account number ready.
To cancel or change your itinerary, we encourage all travelers to consult their travel supplier for terms and conditions before opening a claim. It is also important to consult public safety guidelines, for the most up-to-date information on the Coronavirus outbreak. Such as:
As the volume of travel assistance requests has significantly increased, we encourage you to submit your individual Manulife travel insurance claim, on our online portal or on our TravelAid mobile app.
If you have Emergency Travel Assistance and/or Trip Cancellation benefits through your Group Benefits plan and you have questions, check out our FAQ [PDF, 145 KB] or call Allianz Global Assistance at 1 800-265-9977 in Canada or the U.S. (see your benefits card for phone numbers in other countries). Please note, Allianz is experiencing a high volume of calls due to coronavirus so you may experience delays.