We sharpen the focus on our customers

We are preparing our business for the future! This significant investment in our GRS business will help us become more flexible so we can better predict and respond to your needs in an ever-changing environment. This journey will improve the way we operate so we can better serve your needs today and into the future.

You and your plan members are the focus of this initiative. Our goal is to help guide your members towards financial wellness, improve engagement and productivity in your workplace, and improve the ease of doing business with us so we can continue to build our relationship with you.  

Our strategy to achieve this involves:

• Investing in the systems that power our business
• Delighting you with meaningful, data-driven user-friendly experiences across all touchpoints
• Guiding plan members to financial wellness to help you increase engagement and improve productivity at the workplace. 

This significant investment is already making a difference to our business. We’ve taken the first steps to increase plan member engagement with the recent launch of our member education resource centre. And we’re excited to roll out the new online beneficiary designation as part of our enrolment experience enhancement! 

There are more enhancements to come (from more effective sponsor reporting to an enhanced digital experience for your members). Together each experience will help guide your members to financial wellness – so they can live their best life and bring their best to work.

Stay tuned to the Innovation bulletin as we prepare our business for the future so we can better serve your needs today and into the future.