Group retirement support

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Group Retirement or VIP Room

Manulife ID

Your Sponsor Manulife ID is a new, secure ID to help simplify your everyday. It replaces your old sign-in credentials with new ones: one username and one password. Use your new Sponsor Manulife ID to sign in to and manage your group plans online.

Support topics

Looking for a Manulife representative?

Speak to your Manulife representative to update your group retirement plan details. You can also contact one of our regional offices.

Get current information

Find industry news and updates, including legislative notices, to help you manage your group retirement plan.

Legislation corner

Discover the only pension legislation resource you need.

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Frequently asked questions

  • Administration
  • Contributions
  • Enrolment
  • Reports
  • Legislation & forms

If you’re an active plan sponsor:

  1. Sign in to the secure site
  2. Click “Reporting”
  3. Click “Request a report”
  4. Select the report you need
  5. Go back to “Reporting” and click “View report results”, select the applicable report

If you’re not an active plan sponsor, call 1-888-713-7788.

Note that withdrawal and contribution reports include a financial activity report summarizing total withdrawals or contributions within a specific period. If you need more detailed information, call 1-888-713-7788.

To request forfeiture reports, call 1-888-713-7788.

To find terminated employee reports:

  1. Sign in to the secure site
  2. Click “Member terminations”
  3. Click “Review member terminations”

In general, we mail or email plan sponsor statements once a month. For more information, call 1-888-713-7788.