Supporting members through critical life moments

We recently asked plan members to help us identify moments in life that cause them the most financial and emotional stress. In total we’ve identified 18.

Here’s what they had to say:

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  • Birth of a child
  • Child comes of age
  • Overage dependent
  • Joining of families
  • New job
  • Leaving a job
  • Marriage/partnership
  • Critical illness/ injury
  • Retirement
  • Receiving an inheritance
  • Life policy maturing
  • Buying your first home
  • Paying off your mortgage
  • Divorce
  • Death of a loved one
  • Bankruptcy
  • Transition to long term care
  • Living through a disaster or catastrophe

We wanted to do something to help them alleviate some of this stress. As a result, the Life Moments team was born.

What does this mean to plan members?

No more having to call multiple numbers during these sometimes-difficult times. The Life Moments team, will serve as a single point of contact.

18 life moments are a lot! So, we’ve decided to tackle these one at a time, starting with the death of a loved one. When the Life Moments team gets a call to notify them of the passing of a plan member, they’ll run a search for other possible products the member might have with Manulife. Once they have all the information they need, they’ll coordinate all necessary notifications across the organization on behalf of the caller and get the claims process started. We want to make this time as easy as possible for members and having a single point of contact, is a step in the right direction.

Over the next couple of months, we’ll look to help members with additional life moments.

If you have any questions, reach out to your Manulife Representative.