What you need to know about Manulife ID for members
Manulife ID for group benefits members is now live. It’s an update to how members sign in and access Manulife services online.
Manulife ID is a single, secure username and password for everything members have with Manulife: all their accounts, investments, and products.
If your members are not ready to create their Manulife ID yet, they can continue to sign in the way they always have for now—with their plan contract number, certificate number, and current password. They will also still need these credentials to access our apps (Manulife Mobile and Manulife Vitality Group Benefits).
This is the beginning of our phased roll out of Manulife ID. In the coming months, members will need to create a Manulife ID to access all their online group benefits services, including our apps.
Setting up Manulife ID is simple
The setup process is simple and we will guide members every step of the way.
They will need their plan contract number and member certificate number to connect their benefits.
If they’ve checked the Remember me option on their sign in page, these numbers will be pre-populated where needed in the setup process. If not, members can find these numbers on their benefits card. They can grab a digital benefits card through the Manulife Mobile app or the secure member site.
For now, Manulife ID can only be used when your members sign in from their desktop. They’ll continue to access the mobile app or the Manulife Vitality app the same way they used to – with their plan contract number, certificate number, and current password or using biometrics (face or fingerprint recognition).
For more details on Manulife ID, check out our FAQ document.
Here's how you can inform your members
You can share this support page on Manulife ID with your members.
You can also send this email template to your members to let them know about Manulife ID.
Check your security settings to allow Manulife ID
Robust email security settings could prevent members from creating their Manulife ID.
During the setup process, Manulife will send members an email with an activation link that they must use within 15 minutes.
If members set up their Manulife ID at work from a corporate email system, strong email security settings could filter out the activation email before it can reach their inbox. This is not an issue when members use a personal email address.
To prevent this issue, make sure @manulife.com and @manulife.ca addresses are added as trusted sources in your email system. Please discuss this with your technical team if you have one.
Reach out to your Manulife representative if you need help or more information.
For sponsors who also have a group retirement program with Manulife
Members can also use Manulife ID to connect their group retirement account. Find more information about Manulife ID and retirement accounts here.