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November 1, 2021

For business owners, plan administrators, and sponsors

Did you know that we can offer your plan members the convenience of talking to us in over 150 languages?

Thanks to our partnership with LanguageLine Solutions®, we have access to a team of nearly 9,000 professional interpreters that know and understand our business.

How it works

It’s simple. A member calls in to Customer Service. They’re looking for information on their group retirement savings plan, but English or French isn’t the language they’re most comfortable speaking. All they do is let the Customer Service representative know and they’ll conference in an interpreter to help. This is at no cost to the plan member.

Understanding and getting answers to questions about their plan is a lot easier for your members when there’s no language barrier. Spread the news using the email template we provided.

Email template

Subject line: Manulife can now answer your group benefit questions in over 150 languages!

Understanding your group benefits plan and getting answers to your questions is now a lot easier for you.

How it works?

It’s simple. When you call the Manulife Group Benefits Customer Service Centre – and if English or French isn’t the language you’re most comfortable speaking – simply let the customer service representative know and they’ll conference in an interpreter to help.

Have questions or want to try it out? Give them a call at 1-800-268-6195. Manulife Customer Service Representatives are available Monday to Friday, between 8 a.m. and 8 p.m ET.

Fact sheet