Group Disability introduces new telephone platform

November 16, 2021

For business owners, plan administrators, and sponsors

We’re making changes to give you and your members the highest quality of service.

Manulife Group Disability is rolling out a new telephone platform. We plan to have the new phone system ready by the end of 2021.

If you reach us today by calling one of our toll-free numbers, your experience will not change – you can still reach us by using these toll-free numbers.

If you reach us by calling a local direct telephone number, your experience will change. When you call a local direct number and enter an extension of a Disability employee, a recorded message will direct you to call our toll-free number.

Going forward, we recommend you only use our toll-free numbers to contact us in Disability. Local phone numbers still operate as they always have for non-Disability employees.


Please reach out to your Manulife representative.