How to register and submit a travel online claim

Go to the URL and click register at the top right-hand corner of the page and fill in the required information. Click the create account button when done.

Note: An activation link is sent to your email after registration

Once you have activated your account login using your new credentials.
Click on new claim visible at the top of the page.
Click on add a new policy number.
Once your policy number has been entered click on add policy number.

Step 5a. click proceed anyway – if you have entered your policy number

Click proceed anyway to continue.
From the drop-down menu select the claim type that fits best.

Step 6a. Select why you cancelled your trip

If applicable select why you cancelled your trip from the drop-down menu.
Fill out all the required fields and select next.
Fill out all the required fields and select next.
Fill out all the required fields and select next.

Step 9a. Enter Claims Information continued

Fill out all the required fields and select next.

Step 9b. Enter Claim Expense

Fill out all the required fields and select next.
Attach any supporting documentation or receipts and click next.

Step 10a. Claim Submission completed

Click submit to complete your claim. Image 11 - Check your inbox for the email confirmation.

Note: You will receive further communication once your case is assigned to a claim examiner.

Check your inbox for the email confirmation.
You can view your claim details anytime by clicking completed claims on the website homepage.