Manulife Mobile app video

Transcript

Introduction

This video is provided to all Manulife Policy holders. Manulife’s Group Benefits Plan has created a new mobile app in which the users can check, reimburse, and access their claims anytime, anywhere. This app will also allow the users to access their Group Benefits, and Group Retirement accounts easily.

On screen

Upbeat music plays in the background and Manulife logo appears on the screen.

On screen

New scene fades in with “Manage your group benefits plan” text appearing on the left side of the screen.

A pointing hand icon slides in from the bottom right of the screen and taps a button to mean a clicking action.

On screen

Previous scene slides out the left side of the screen as a dotted line appears and flows to the right. A clock icon with anhour and minute hands pops out from the center. The minute hand rotates clockwise as the text “anytime” fades in below theclock icon.

The clock icon slides to the top of the screen as the text “anytime” fades out. The dotted line continues to flow to the right.

On screen

As the dotted line stops flowing at the center of the screen, a geotag icon slides in from the top and lands to the center of the screen. A text “anywhere” fades in at the bottom of the geotag icon.

Then, the dotted line, and “anywhere” text fade out as the geotag icon extremely zooms in, creating a negative space, revealing the watch icon.

On screen

After the geotag zooms in, the face of the watch icon appears on the center of the screen. The hands of the watch are positioned in a 10 o’clock and 10 minutes manner. The straps of the watch icon appear at the top and bottom of the icon, following the appearance of the watch icon’s button on its right side. After the watch icon fully transformed, it zooms in to the left side of the screen.

As the watch icon settles to the left side of the screen, a text “Save time” fades in on the right side of the screen. The minute hand of the watch slightly goes up.

The watch icon along with the text “Save Time” swipes to the left as it fades out.

On screen

A hand and money icon swipes into left side of the screen with “and get reimbursed faster” text appears on the right side.

Both icons and text fade out.

On screen

A mobile phone icon scales up on the left side of the screen. The text “with the Manulife app” appears on the right.

The text fades out as the mobile phone icon extremely zooms in on the screen.

On screen

The next scene will show the users how to submit a claim using the Manulife App. The scene demonstrates an overview of the processes when submitting a claim such as choosing a claim, adding expense, attaching a claim, choosing a payment method, confirming information, and submitting a claim.

In the animation, an encircled plus icon slides in from the middle to left of the screen. A header text “Submit a claim” appears beside the encircled plus icon. From the left-center of the screen, the icon and text header scale down and slide in the upper left part of the screen. While the icon and header lock into their place, a mobile phone swipes in from right to thecenter and settles beside the encircled plus icon and the “Submit a claim” text.

Beside the mobile phone, there are two stacks of screen pages. This will later show a carousel effect once the app moves on to the next page.

The default view showing the mobile phone displays the home page of the Group Benefits app. In the home page, the user will see the Manulife logo and two separate access buttons for Group Benefits and Group Retirement accounts.

Under the text header “Submit a claim”, a sub text “Choose claim” appears. As the sub text appears in the home page of themobile app, an outline pops in highlighting the “Group Benefits” button. Then, the home page of the app slides to the left as it fades out. A new screen appears in the mobile app.

On screen

Let’s go through the first process which is “Choose claim”. The new screen page shown in the mobile app displays the “User’s Benefits” menu. In the menu, the user will see the following buttons: “Your Claims”, “Submit a health or dental claim”, “Submit a disability claim”, “Benefits card”, “Available balances”, “Drug plan”, “Find a provider”, and “Manulife Vitality”.

In all the buttons shown, an outline pops in highlighting the “Submit a health or dental claim” button. It then moves to theleft as it fades out, and a new screen slides in from the right and displays “Submit a claim” page.

On screen

On the “Submit a claim” page, the user will be able to search and select their preferred claim type.

The user is also allowed to draft a claim. If the user wants to save the claim for later, the selected claim will be saved under the “Draft” section.

The user can also view their latest claim history displayed under the “Recent” section.

Another section found on the page is the “Claim types” section, in which subcategory labeled as “Paramedical claim” type is shown. Under it is a list of claim types the user can choose from. The following types are displayed on the page: Acupuncturist, Athletic therapist, Audiologist/Hearing test, Chiropodist, Chiropractor, Massage therapist, Naturopath, Osteopath, and Physiotherapist.

An outline pops in highlighting the “Chiropractor” claim type.

On screen

After the “Chiropractor” claim type has been highlighted, the page “Submit a claim” moves to the left as it fades out and a new mobile app page slides in from the right. The new screen displays the “Paramedical claim” page.

The “Paramedical claim” page displays the following sections: “Who is this for?”, “Other insurance”, “Provider”, “Expenses”, and “Attachments”.

The name of the user is displayed under the “Who is this for?” section.

On the “Other Insurance” section, the user must disclose if he or she has other insurance coverages. The app lets the user respond by tapping a toggle switch button. Underneath the section, a link is provided to explain why other insurance coverages need to be disclosed.

Next is the “Provider” section where the type of the paramedical service that the user has chosen is shown. The user should select the Provider name on the drop-down menu bar.

Another section below the Provider is the “Expenses” section in which the user can specify and add their expenses individually. The user must tap on the “+ Add expense” button to insert an entry.

Lastly, the “Attachments” section allows the user to affix pertinent or required documents.

As the animation continues, an outline pops in highlighting the “Provider name”. Then, the “Paramedical claim” page moves to the left and a new screen slides in from right.

On screen

The “Provider name” page shows that the user can add a provider by tapping the button labeled as “+ Add provider”.

The “Provider name” page is displaying the user’s existing provider name. The personal details of the provider such as the Provider’s name, contact number, and his or her address are shown.

An outline pops in highlighting current entry for the Provider name. Then, the screen moves to the left as it fades out. Thenext screen shows the updated provider name in the “Paramedical claim page”.

On screen

Under the same “Paramedical claim page”, we’ll now go through the second process which is “Add expense”.

Having the same timing with the mobile app animation on the left side, under the text header “Submit a claim” and a sub text “Choose claim”, another sub text appears labeled as “Add expense”.

The screen page on the mobile app scrolls up a bit and an outline pops in highlighting “+ Add expense” button. The page moves to the left and a new page slides in from the right. This displays the “Add expense” page.

On screen

On the “Add expense” page, the user will see the “Expense type”, the “Service date”, and the “Amount due”.

Under the displayed amount, there’s an “Add to my claim” button. An outline pops in highlighting the “Add to my claim” button. The “Add expense page” moves to the left and fades out. The next page will again display the updated paramedical claim showing details under the “Expenses” section.

On screen

In the same updated paramedical claim, we’ll go through the third process which is “Attach claim”. Under “Attachments” section, an outline pops in highlighting “+ Add attachment” button. The current page will then move to the left and fades out. “Recents” page slides in from right.

Having the same timing with the mobile app animation, another sub text header “Attach claim” appears below “Add expense” header on the left side of the screen.

On screen

The “Recents” page displays two tabs found at the bottom part of the app. First tab is “Recents” in which users can access their attachments history. The second tab is “Browse”, wherein users have an option to search through their files.

An outline pops in highlighting the displayed recent attachment. After the highlight, the “Recents” page then moves to the left and fades out. The next page from right slides in and shows the “Pay me with” page.

On screen

The “Pay me with” page focuses on the fourth process which is “Choose payment”. On the app screen, users have three payment options: Health plan, HCSA, and Health plan, then HCSA. The third option, “Health plan, then HSCA”, has a description stating that your claim will go through your health plan first, then mamamamamamamamama will send any unpaid part to theuser’s HCSA. A “Done” button is on a disabled state at the bottom part of the payment options.

Having the same timing with the mobile app animation, on the left side of the screen, under the text header “Submit a claim”, sub text header “Choose payment” appears below the sub text header “Attach claim”.

In the demo, the Health plan payment option is selected with a check mark and the “Done” button at the bottom is enabled indicating a green background color. Then, the “Pay me with” page slides to the left and fades out.

The next screen slides in from right and again displays the updated Paramedical claim. This time all sections in this page has been filled up by the user.

As the user completes the sections of “Paramedical claim” page, the user then taps on the “Next” button under the “Coverage” section. An outline pops in highlighting the “Next” button.

The “Paramedical claim” page moves to the left and fades out. A “Confirmation” page slides in from right. We’ll now go through the fifth process which is “Confirm Information”. This “Confirmation” page scrolls up and displays Privacy policy, Terms, Conditions & Authorization sections. At the bottom part of the page, the user is asked to tap on aradio button which states that the user has read and agreed with the terms, conditions, authorization, and privacy policies.

Having the same timing with the mobile app animation, another sub text labeled as “Confirm information” comes out after the Choose payment sub text header.

In the demo, the user tapped on the radio button indicated by a checkmark. A “Submit” button is enabled as indicated by thegreen background. The Confirmation page then slides to the left and fades out. “Submitted” page slides in from the right. This will be the last process in submitting a claim—the “Submit” process.

On the left side of the screen, under the text header “Submit a claim”, the last sub text “Submit!” appears below the sub text header Confirm information.

The “Submitted” page confirms that the user has successfully submitted a claim. This page will show a confirmation number, astatement that says, “After we’ve checked your claim, we’ll email you to let you know.” and an advisory saying, “Getting money back? It may take up to 10 business days for the money to go through. But it depends on your bank.” This concludes the process insubmitting a claim in the Manulife app.

On screen

The next feature of the app is the “Benefits card”.

As the previous scene fades out, a credit card icon and “Your benefits card” text appear in the left-center of the screen.

Then, the credit card icon and “Your benefits card” scale down and move to the top left part of the screen. This will then be the text header in this feature of the application.

As the credit card icon and text header lock in their place, a sub text appears under the text header labeled as “Add to your Wallet”. At the same time, a mobile phone appears on the right side of the texts.

The mobile phone displays again the user’s Benefits menu page.

In the demo, an outline pops in highlighting the “Benefits card” button. The “Benefits” menu page then moves to the left andfades out. A new page slides from the right. This new page displays the “Benefits card” of the user.

Under the “Benefits card” page, the front and back page of the user’s card is displayed. The upper portion of the page shows the full name of the user, Plan Contract Number, Member Certificate Number, Customer Service Centre, Drug Plan, Carrier Code, Pharmacy Call Centre Number, and the Manulife website (www.manulife.ca/planmember).

The lower part of the app page displays the Emergency travel assistance details. These are the Canada/U.S. hotline(1-800-265-9977), Mexico hotline (00-1-800-514-3702), Dominican Republic hotline (1-888-751-4403), inother countries’ hotline (use operator to call collect 519-741-8450), and for international hotline (Toll free for participatingcountries only: Country Code + 800-9221-9221). The Plan Number and Disclaimer are indicated following the hotline numbers.

On the lower right corner of the page, a button with a label “Add to Apple Wallet” is also displayed.

In the demo, the “Add to Apple Wallet” button is highlighted with a red outline. The “Benefits card” page then slides to the left and fades out. The page will appear and slide in from the right with the summary of the benefits card displayed.

The summary of the benefits card contains: the full name of the user, Plan Contract Number, Member Certificate Number,Customer Service Centre, Drug Plan, and the Carrier Code. Below the summary is a button that is labeled as “Paywith Passcode”.

On screen

After the mobile phone displays the summary of the benefits card, the mobile phone slides to the right blurring out. Asmartwatch slides from the right and onto the center of the screen.

The smartwatch will also have the capability to display the summary of the benefits card.

In line with the timing of the animation of both the phone and smartwatch, another sub text labeled as “Smartwatch Wallet” appears under the “Your benefits card” text header.

On screen

The next feature on this app is the “Available balances”.

As the previous scene fades out, “Available balances” text and its icon appears on the left-center part of the screen. Thetext and the icon will both scale down as they move to the upper left part of the screen. This will serve as the text header of thisfeature.

A sub text appears under the text header and icon of “Available balances”. This sub text is read as “Types of balances”. A mobile phone will again appear on the center of the screen displaying the user’s “Benefits” menu.

In the demo, an outline appears highlighting the “Available balances” button. The mobile app page slides to the left andfades out. “Balances” page slides in from the right.

“Balances” page displays two tabs. The “Spending account” tab comes first followed by “Health & Dental” tab.

Under the “Spending account” tab, two sections are being shown. The section is the “HCSA” section in which the users can see the latest date and current balance of the HCSA payment method. This is then followed by the “TSA” section in which the users have the capability to check their latest balance real time. Below the two sections, there is a note that says, “Eachclaim will be adjudicated according to the detailed provision of your benefit.”

On screen

The user then taps on the second tab which is “Health & Dental”. The “Spending account” page slides to the left and fades out. The “Health & Dental” page rolls in from the right.

With the same timing of the app animation, a sub text header “Types of services” appears under the sub text header “Types of balances”.

Under the “Health & Dental” page of the app, these sections are displayed: “Choose a family member” and “Choose aservice type”.

In the “Choose a family member” section, the user will see a list of names of his or her registered family member. From there, he or she can choose who will be using the health claim.

On the “Choose a service type” section, the user has three categories to choose from. First is “Dental”, second is “Paramedical”, and lastly is “Vision”. The user then clicks on the “Paramedical” category.

The “Health & Dental” page slides to the left fading out. Next, the “Paramedical page” will show up sliding from the right.

In the “Paramedical” page, the user will see a list of paramedical services in alphabetical order. He or she can also search for a specific service for faster access on the search bar.

In the demo, the user taps on the Chiropractor services.

The “Paramedical” page transitions to the left and fades out. The “Chiropractor” page appears sliding from right.

On screen

Under the “Chiropractor” page, the user will see the full name of the selected family member. Under the family member’s name is the “Service Balances”.

In the “Service Balances”, the user will have the capability to check their remaining balance in their selected service. It will display the current amount left, the consumed amount, and the maximum amount for that service.

An outline pops on the “Service Balances” section. With the same timing of the app animation, a sub text header “Remaining balance” appears under the text header “Types of services”.

Under the “Service Balances” section, the user can monitor the date of validity of the selected service.

Below the section of issued date of validity, the user will also be informed about the covered services of their selected claim type. In this section, a list of covered services is listed on the page such as: “Chiropractor Initial”, “Chiropractor Laser”, “Chiropractor Subsequent”, and “Chiropractor X-Ray”.

Under the list is a written disclaimer that says, “The available balance shown is subject to various limits, such as reasonable and customary limits. The balance on Manulife’s internal system shall prevail in case of any discrepancy between the amount shown on this site and the amount indicated in Manulife’s internal system. Please refer to your group benefits booklet for full coverage and eligibility details.”

On screen

The next feature on this app is the capability of the user to access their claim’s statement.

As the previous scene fades out, “Your claims” text and its icon appear on the left-center part of the screen. The text andtheicon will both scale down as they move in the upper left part of the screen. This will serve as the text header of thisfeature.

A sub text will appear under the text header and icon of “Your claims”. This sub text is labeled as “Open statement”. A mobile phone appears on the center of the screen, displaying the “Your Claims” page.

In this page, the user will see the previous and current services he or she paid or submitted.

When a claim is paid, the user has the visibility on the availed claim type—the date he or she claimed the service, the name of the family member, the submitted amount, and the amount that the user paid.

While on the claims that’s just been submitted, the user can see what claim type is availed—the date availed, the name of the family member, and the amount submitted. In addition, there’s an “Estimate” button on where the user will be able to see further details regarding the proposed amount estimate.

In the demo, the user taps the “Estimate” button. “Your claims” page slides to the left as it fades out. The selected claim page will appear sliding from the right. In this sample, “Vision” page is being displayed.

In this page, three sections are being shown. The first section is the “Total proposed amount” followed by an attachment of a statement in which the user can access and check the claim statement. The last section contains further details of theavailed claim such as date availed, name of the family member, “Proposed” amount, “Allowed” amount, and “Estimated”amount.

The user then taps on the attached statement. The “Vision” page slides to the left as it fades out. The “Claim statement” page appears sliding from the right.

The “Claim statement” page displays the spending account details of the family member who availed the service.

With the same timing with the app animation, another sub text “Review statement” appears under the sub text “Openstatement”.

On screen

The mobile phone slides down the bottom part of the screen as the texts and icon on the left fades out.

A new screen transitions from the bottom where it displays a text “Tap into your group benefits anytime, anywhere” on theleft side of the screen. Under the text, the download icons of the App Store and Google Play appear.

The right side of the screen displays the mobile phone displaying the homepage of the Manulife app.

On screen

The Manulife logo animation fades in. Under the Manulife logo is a disclaimer that states, “Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. Some devices in operating system browsers use 128 encryption, also considered one of thehighest levels of data protection. Copyright 2021. The Manufacturers Life Insurance Company. All rights reserved. PO Box 2580, STN B Montreal QC H3B 5C6. Apple, the Apple Logo and the Apple Wallet are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play logo are trademarks of GoogleLLC.”