Trusted provider network pilot

November 2, 2021

For business owners, plan administrators, and sponsors


As part of our year-round commitment to protecting you from group benefits fraud, an innovative trusted providers program is being piloted. By supporting plan members to be smart consumers, we can work together to prevent fraud and continue our mission to provide the best group benefits experience in the industry.

How it works

Providers involved in the pilot, can apply to be featured on the trusted providers network list. Once the applications have been reviewed by the team, they are rigorously audited to ensure they meet the required standard of business practice and service expectation. Once the provider has been identified as "trusted"™ they are added to the trusted providers network list.

How it benefits customers

The main objective of this pilot is to significantly reduce the risk of fraud against group benefits health plans, by partnering with reputable providers and establishing an additional level of security to prevent and detect provider fraud.

How it benefits plan members

By validating the provider prior to claim submission, the process is made more secure and efficient, further improving the plan member experience, when choosing to be treated by a provider from the trusted providers network list.

How it benefits providers

By being featured on the trusted providers network list, the provider gains a marketing advantage, having been identified as having high standards of professionalism, integrity and business practice.

The trusted providers network program is currently being piloted in London, Ontario and we expect to have the results of this pilot later in the year. Stay tuned for updates!

Report Fraud Now

If you suspect benefits fraud, report your concerns to or call our confidential tip line 1-877-481-9171.

If you have any questions or would like any further information, please contact your Manulife representative.