Individual insurance

The Manulife Vitality app for Individual Insurance members is the go to spot to sync your activity, keep track of your Active Reward targets, your Apple Watch payments and more. Interacting with the Manulife Vitality program can happen on both the web and the app but the app is by far the most preferred way to stay engaged once you are registered. Please ensure you download the correct Manulife Vitality app from the App Store or Google Play.

Group Benefits

The Manulife Vitality app for Group Benefit members is the only thing you need to participate in the program. You can do it all - complete your VHR, link and sync your devices, manage your rewards, and keep track of your weekly targets. Please ensure you download the correct Manulife Vitality for Group Benefits app from the App Store or Google Play. 

Downloading the Manulife Vitality mobile app

Once you have registered online, the next step is to download the Manulife Vitality app from iTunes and Google Play. 

Logging into the Manulife Vitality mobile app

Once you have downloaded the app, it is time to log in. To do this, simply use the same username and password that you registered with online.

Using the Manulife Vitality mobile app

Click one of the tiles below to learn more about how to use the Manulife Vitality mobile app.

Frequently asked questions

It only takes a moment to access your account on the Manulife Vitality Mobile App. To do so, please follow these steps:

  1. Download the free Manulife Vitality Mobile App on your mobile device.
  2. Open the app.
  3. Scroll through the Terms and Conditions and tap Agree.
  4. If you have already registered your Manulife Vitality account in the Manulife Online Access Portal, enter your Manulife Vitality username and password and tap Sign In.

Note: You can turn on the Remember Me function so you do not have to enter your login details each time you open the app.

You will now be logged into your Manulife Vitality account through the Manulife Vitality mobile app. The next time you log in and view your homepage, you will see a green check mark under the App icon.

The Manulife Vitality Mobile App is available on iPhone, iPad, and Android smartphones.

Yes. You can submit steps captured via your iPhone or Apple Watch by linking to the Apple Health app. To do this, download and open the Manulife Vitality app. Under the More menu, tap Apple Health. From there you can connect to Apple Health app and select which data you would like to share. To earn Vitality Points for steps, make sure you share steps through the Health app.

You can use the app to see an overview of your Vitality Health Review results and Vitality Age, and to review your Vitality Points and Vitality Status. You can also use the app to log a workout at a gym and to submit your physical activity events like Athletic Events and Sports Leagues, prevention activities and certifications.

Tap Log an Event to submit an Athletic Event, a Sports League, a Certification, a Gym Workout, a Vitality Check or a Prevention Activity. Don’t forget to send proof of your participation by taking a photo or attach a photo that already exists in your library! Once you’ve submitted the event, you will see a pop-up box confirming your successful submission. Within two business days, Manulife Vitality will review your submission and award points accordingly. Please note that you can submit events from up to 90 days ago.

To protect the integrity of the program, Manulife Vitality verifies the accuracy of information submitted. Incorrect or incomplete information will result in the denial or cancellation of Vitality PointsTM, or potential termination of membership according to the terms and conditions of the program.

Yes. Tap the More icon > Points to reveal a history of the points you have earned in the current program year. As you earn more points, your status will increase. Your status is listed at the top of your home page on the Manulife Vitality website.

Downloading the Manulife Vitality for Group Benefits mobile app

Once you have registered online, the next step is to download the Manulife Vitality for Group Benefits app from iTunes and Google Play. 

Logging into the Manulife Vitality for Group Benefits app

Once you have downloaded the app, it is time to log in. 

Note: You will need to have your Manulife Group Benefits card on hand to complete this step.

  1. Open the app and tap I have started Manulife Vitality
  2. In the Plan contract number field, type your 4-digit contract number
  3. In the Member certificate number field, type your 9-digit certificate number
  4. In the Password field, enter the password you use for your Group Benefits member site.
  5. Tap Sign In

Navigation

Frequently asked questions

In the app, tap the Profile icon (or Menu for Android), tap Manage Devices and Apps. Tap on your device and at the top you will see ‘Last Synced: date, time”

You can disconnect (and reconnect) your wearable or fitness app from your Manulife Vitality for Group Benefits account at any time.

In the app, tap the Profile icon (or Menu for Android), tap Manage Devices and Apps. Under Linked, you will see your connected devices. Tap on the device you want to disconnect. Tap Delink.

You might not see your workouts in the app because your fitness device/app isn’t connected to your Manulife Vitality for Group Benefits app. Certain apps (for example Apple Health) only sync when you open the app. We recommend that you open and log into your app at least once a week to ensure all activity is being captured.

Yes, you can unsubscribe from in-app and push notifications by changing your preferences directly in the app.

Note:  Opting out of these may exclude you from important information that could help you better understand and help you participate in the program.

Yes, you can connect with as many devices as you want, as long as they are compatible.

Tap Profile (Menu for Android users) > Manage devices and apps in the app to get more information on our device and app partners.

You can see your points by tapping Points on the Manulife Vitality for Group benefits app.

You must to download the app to fully participate in the Manulife Vitality for Group benefits program.