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Each product has its own contact details. Click a title to open. Click again to close.
Group plans (through your employer)
Before calling, why not check out these resources:
For general questions about group benefits:
Call us:
1-800-268-6195
Monday to Friday, 8 a.m. to 8 p.m. ET
Mail (general group benefits):
You’ll find the appropriate mailing address for your claim right on the claim form.
For disability, life and critical illness claims:
Call us:
1-877-481-9169
Monday to Friday, 8 a.m. to 8 p.m. ET
Mail:
You’ll find the appropriate mailing address for your claim right on the claim form.
(Note: If your question is not about a current disability, life, or critical illness claim or application, please call 1-800-268-6195.)
Helping someone else with their benefits?
If you have Power of attorney (POA) to speak on someone's behalf, you'll need:
- Proof that you're their POA
- Their full name and date of birth
- Their member number and certificate number
If you don't have POA, you can still help if you know:
- The person's full name and date of birth
- Their member number and certificate number
We can share their coverage details, or you can help them use our website or the Manulife mobile app.
Call us:
1-888-727-7766 (within Canada)
613-780-5392 (international calls)
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
For privacy reasons, we don't use email. However, you can send documents to us through our secure site.
Fax:
1-866-945-5110 (outside Québec)
1-866-945-5109 (for Québec only)
Mail:
Montreal office:
Manulife
Group Retirement Solutions
2000 Mansfield, Suite 1410
Montréal, QC H3A 3A2
Canada
Waterloo office:
Manulife Financial
GRS Client Services
P.O. Box 396
Waterloo, ON N2J 4A9
Canada
Call us:
1-800-242-1704 (within Canada)
613-780-5385 (international calls)
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
For privacy reasons, we don't use email. However, you can send documents to us through our secure site.
Fax:
1-866-499-4480 (within Canada)
514-499-4480 (international)
Mail:
Manulife Financial
Group Retirement Solutions
P.O. Box 11464 Stn Centre Ville
Montreal, QC H3C 5M3
Canada
Courier:
Manulife Financial
Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Insurance
Call us:
1-800-268-6195
Monday to Friday, 8 a.m. to 8 p.m. ET
Mail:
You’ll find the appropriate mailing address for your claim right on the claim form.
Call us:
1-800-268-3763
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
Health and Dental:
more_info@manulife.com
Travel:
travel@manulife.com
Life and Disability:
am_service@manulife.com
Mail:
CoverMe
PO Box 670 STN Waterloo
Waterloo, ON N2J 4B8
Canada
To get a quote or purchase health and dental, life, travel or critical illness insurance, visit CoverMe.com.
Call us:
1-800-268-3763
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
Health and Dental:
more_info@manulife.com
Life and Disability:
am_service@manulife.com
Mail:
Affinity Markets
PO Box 670 STN Waterloo
Waterloo, ON N2J 4B8
Canada
Call us:
EN: 1-888-626-8543
FR: 1-888-626-8843
Monday to Friday, 8 a.m. to 8 p.m. ET
Online form:
For individual insurance
For Manulife Vitality
Fax:
1-877-763-8834
Mail:
Manulife Financial
Individual Insurance
500 King Street North
P.O. Box 1669
Waterloo, ON N2J 4C6
Canada
Online portal:
Looking to check your insurance policy details? Visit our personal insurance web resource to access policy details, update info and more.
Call us:
1-888-841-6633
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
Manulife_Insurance@manulife.ca
Fax:
1-888-533-3330
Mail:
Manulife Financial
Individual Insurance
900 – 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Call us:
1-866-677-4366 – Mortgage Protection Plan® (MPP)
1-800-295-6472 – Credit Security Plan™ (CSP)
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
help@mortgageprotectionplan.com – Mortgage Protection Plan® (MPP)
customerservice@creditsecurityplan.com – Credit Security Plan™ (CSP)
Call us:
1-855-664-2541
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
manulifevitality@manulife.ca
We reply within two business days.
Investments
Call us:
1-888-790-4387
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
manulife_investments@manulife.ca
We will respond to your email within two business days.
Important: For security reasons, always contact us by phone when sharing personal or confidential data (including account details). Do not use email as it's not secure.
Fax:
1-877-277-3774
Client signature required.
Mail:
Manulife Investments
500 King Street North
500-G-B
Waterloo, ON N2J 4C6
Canada
Call us:
1-888-588-7999
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
manulifemutualfunds@manulife.ca
We will respond to your email within two business days.
Important: For security reasons, always contact us by phone when sharing personal or confidential data (including account details). Do not use email as it's not secure.
Fax:
1-866-581-8427
Client signature required.
Mail:
Manulife Mutual Funds
500 King Street North, Del Stn
500 G-B
Waterloo, ON N2J 4C6
Canada
Call us:
1‑888‑841‑6633
Monday to Friday, 8 a.m. to 8 p.m. ET
Call us:
1-888-790-4387 – Canada, outside of Quebec
Monday to Friday, 8 a.m. to 8 p.m. ET
1-800-355-6776 – Quebec & French business
Monday to Friday, 8 a.m. to 6 p.m. ET
Email:
Manulife_investments@manulife.com – Canada, outside of Quebec
Monday to Friday, 8 a.m. to 8 p.m. ET
Investissements_Manuvie@manuvie.com – Quebec & French business
Monday to Friday, 8 a.m. to 6 p.m. ET
Important: For security reasons, always contact us by phone when sharing personal or confidential data (including account details). Do not use email as it's not secure.
Fax:
Canada, outside of Quebec:
1-800-993-9332 (Fundserv business)
1-877-277-3774 (non-Fundserv business)
Quebec & French business:
1-800-360-6492 (non-Fundserv business)
Mail:
Canada, outside of Quebec:
Manulife Investments
500 King Street North
Waterloo, ON N2J 4C6
Canada
Quebec & French business:
Manulife Investments
900 – 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Wealth management
For:
- Manulife Wealth Inc.
- Manulife Wealth Insurance Services Inc.
Call us:
Manulife Wealth Inc.
905-469-2100
1-800-991-2121
Monday to Friday, 8 a.m. to 8 p.m. ET
Manulife Wealth Insurance Services Inc.
1-877-271-5490
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
mls_advisorservices@manulife.ca
Fax:
1-888-777-2375
Mail:
Manulife Wealth
PO Box 1700 RPO Lakeshore W.
Oakville, ON L6K 0G7
Canada
Toronto
Email:
ecm@manulifecapitalmarkets.com
Fax:
416-360-3910
Mail:
TD Waterhouse Tower, TD Centre
79 Wellington Street West
Suite 2402, PO Box 283
Toronto, ON M5K 1K2
Canada
Vancouver
Call us:
604-678-0202
Monday to Friday, 8 a.m. to 8 p.m. ET
Email:
ecm@manulifecapitalmarkets.com
Fax:
604-684-6687
1-877-832-4790
Mail:
Manulife Capital
#1920 – 1095 W. Pender St.
Vancouver, BC V6E 2M6
Canada
Call us:
1-855-283-1853
Monday to Friday, 8 a.m. to 8 p.m. ET
Corporate
Call us:
519-747-7000
Monday to Friday, 8 a.m. to 8 p.m. ET
Mail:
Manulife Financial
500 King Street North
Waterloo, ON N2J 4C6
Canada
Call us:
416-926-3000
Monday to Friday, 8 a.m. to 8 p.m. ET
Mail:
Manulife Financial Corporation
200 Bloor Street East
Toronto, ON M4W 1E5
Canada
Other inquiries
Did you receive a letter from Manulife about unclaimed funds?
If you have, that means we've identified unclaimed funds that may be rightfully yours. We're reaching out to confirm the owner so we can send out the payment to the appropriate party.
For security purposes, the letter includes a Reference ID to help confirm the rightful owner's identity. Addressees can call the number on the letter (7 a.m. to 3 p.m. ET) and leave a voicemail. Please state the full name, phone number and Reference ID from the letter. We strive to return such calls within three business days.
On the other hand, if you didn't receive a letter but have a question about unclaimed funds, please complete this online form or contact the applicable business area. Each business's specific contact information is found above, listed according to business category.
Did something look suspicious to you?
If you see actions by service providers or others that just don’t feel right, let us know. We’ll investigate! Contact the applicable segment at Manulife to make a report:
Group Benefits:
Call us:
Report a concern:
Complete this form: Share & Protect e-form Group Benefits
Manulife Bank:
Call us:
Email:
MBC_Fraud_Operations@manulife.ca.
Other business segments:
Fill out the form on the Fraud Prevention Centre page. Choose the segment you're reporting on near the bottom of the page. Click on the dropdown that completes the statement: I am looking to report: Fraud Type, and follow the steps.
Visit manulife.com for a complete list of worldwide locations.
We can help with these services, and more: