Each plan administrator requires a unique Manulife ID and group benefits access

February 23, 2022

For business owners, plan administrators, and sponsors


Soon, we’ll launch Manulife ID for group benefits plan sponsors. It’s a single, secure username and password for everything you have with Manulife. It replaces all your old usernames and passwords with one easy and convenient ID.

Action might be required

Our new process will require everyone to have their own unique Manulife ID. Note that existing group benefits credentials can only be connected to a single new Manulife ID.

What you need to do before Manulife ID launches

Fortunately, plan administrators (PAs) can create new group benefits user profiles for their colleagues using the plan administrator (PA) site and the Plan Administrator Access Manager tool (PAAM). PAAM allows administrators to give and take away access.


  • Only designated PAs have access to PAAM.
  • PAs with access to PAAM can add new staff to create individual IDs
  • Enter the new PA’s personal information
  • “Save and Continue,” then authorize the new PA for site access including billing, reports, and the ability to view or update plan member access
  • The new PA will receive a confirmation email (sent to the email address indicated by the plan administration manager)
  • Tip sheet for using PAAM
  • If you need access to PAAM, complete the Plan Administrator Allowable Functions section of form GL3499E (Plan Administrator Internet Registration) available on the PA site* and submit the form to the mailing address or fax number found on the form.

Thank you for your help sharing this information with your PAs. Manulife ID and the use of individual user profiles will bring added security and confidence to our systems and the customers who use them.


* GL3499E/F is found on the PA site in the Plan Documents menu under Administrative Forms/Miscellaneous Forms/Plan Administrator Internet Registration.


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