Healthcare Online: Akira becomes TELUS Health Virtual Care

September 21, 2021

For business owners, plan administrators, and sponsors

Effective September 29th, our Healthcare Online provider will be changing their name from Akira to TELUS Health Virtual Care. They will also be enhancing the look & feel of their app to align with the TELUS Health brand and optimize the member experience.

Here’s what you need to know:

  • Akira is becoming TELUS Health Virtual Care: The app members use to access Healthcare Online is changing name & branding to become TELUS Health Virtual Care. The app tiles for Apple and Android™ devices will be updated to reflect this new identity. Members will be automatically prompted to update their current app.
  • Enhanced member interface: Registration and sign in screens will have a new look and feel aligned with the latest TELUS Health design standards - with other patient-facing touchpoints upgraded accordingly.
  • Nothing else changes for members: plan members get the same online, on-demand access to healthcare professionals who support primary care, mental health, and other wellness needs. Their basic user experience and user flows will remain the same. There is no need to download a new app.

Healthcare Online helps members get the care they need, when they need it, so they can bring their best to work. It’s an excellent example of how organizations can support health by design. Learn more here.

Ask your Manulife representative how Healthcare Online can help your organization.

TELUS, TELUS Health and TELUS Health Virtual Care are trademarks of TELUS Corporation, used under license.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries and regions.

Android is a trademark of Google LLC.