Group Benefits improves call routing
January 18, 2022
For business owners, plan administrators, and sponsors
We’re making changes to give you the highest quality of service.
Manulife Group Benefits is focused on answering your questions as quickly as possible.
If you reach us today by calling the Plan Administrator line at (1-866-318-2727), your experience will not change.
If you reach us by calling our Group Benefits Member toll-free number (1-800-268-6195), your experience will change – you will no longer be asked if you are a Plan Administrator and will hear a recorded message that will direct you to call our dedicated number for Plan Administrators.
To ensure the best service possible, we ask you to only use and distribute our Plan Administrator toll-free number to Plan Administrators, Brokers, and Advisors.
Our Plan Member phone lines are experiencing high call volume and wait times may be longer than usual.
Please reach out to your Manulife representative.