Lost or unclaimed property

If you think you, or someone you represent, have lost or unclaimed financial assets with Manulife* (e.g., insurance proceeds, investments or savings), you can ask us to conduct a search of our records. To make a request, simply complete and submit the form below. Note that it could take up to 30 business days to process your request and confirm the search results.

For assistance with an active policy or account with Manulife, please call us at the phone number on your product documents.

* Or one of our former companies

Did you receive a letter about unclaimed funds? When we find unclaimed funds, we send a letter to the person(s) or organization on file asking them to contact us. Once they do, and we confirm their identity, we re-issue the payment to them. We want to ensure every customer receives any money that belongs to them. We take that responsibility very seriously.

Our team answers calls for lost or unclaimed funds between 7:00 a.m. and 3:00 p.m. ET (whenever possible). To ensure timely service, when you call, please have the reference ID from your letter ready. If leaving a voicemail, ensure your message includes your full name, phone number, plus the reference ID. We'll return your call within three business days.

If you did not receive a letter, but have other questions about any unclaimed funds, this form is for you too.

Privacy

To protect your privacy and before sharing information, we must confirm your identity. You will need to provide us the requested reference ID and any required documentation. If you're acting on behalf of someone else, you will need to provide a document that confirms you have the authority to make the request.

Search request form

(Optional fields can be skipped):

Tell us about yourself

First name

Last name

Phone

If you chose ‘Other’, please tell us how you’re connected to the lost or unclaimed funds: (Optional)

Tell us about the owner of the unclaimed funds

First name

Middle name (Optional)

Last name

Date of birth

Social Insurance Number (SIN) (Optional)

Street address 1

Street address 2 (Optional)

City

Province or State

Postal code/ZIP

Country

Tell us about the financial asset (e.g., insurance proceeds, investments or savings):

If you chose ‘Other’, please describe the financial asset (Optional)

Do you have the Manulife product or policy number? (Optional)

Contact details

Please provide your contact information. If we need to reach out to someone else, please provide that person's or organization's contact details. Ensure you have permission to provide those details.

First name

Last name

Phone

How did you hear about us?

If you chose ‘Other’, please tell us how you heard about us (Optional)

By clicking Submit, you confirm you have permission to share the above details. After we receive your request, we’ll launch a search for any unclaimed financial assets.

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