Insurance contacts

If you have questions or want to make changes to your life insurance, health insurance, or Synergy solution, you can contact us:

By phone:

English: 1-888-626-8543
French: 1-888-626-8843

Mandarin or Cantonese – Eastern Canada: 1-866-542-4550
Mandarin or Cantonese – Western Canada: 1-877-248-3778

By e-mail:

Valued_Customer_Centre@manulife.com

By mail: 

Manulife Financial
Individual Insurance
500 King Street N.
P.O. Box 1669
Waterloo, ON  N2J 4Z6

By fax:

1-877-763-8834

If you have questions about your Manulife Vitality membership, or need further information on Manulife Vitality or Family Term with Vitality, you can contact us:

By phone:

English: 1-888-626-8543
French: 1-888-626-8843

By email: 

manulifevitality@manulife.com 

By mail: 
Manulife Financial
Individual Insurance
500 King Street N.
P.O. Box 1669
Waterloo, ON  N2J 4Z6

Affinity Markets serves professional association members, university and college alumni, financial institution clients and retail cardholders.

If you have questions about your current coverage, want to purchase an Affinity Markets product such as CoverMe, or need further information, you can contact us:

By phone:

Monday through Friday, from 8 a.m. to 8 p.m. ET:
1-800-268-3763

By e-mail:

Life and Disability –  am_service@manulife.com
Health and Dental – more_info@manulife.com

By mail:

PO Box 670 STN Waterloo
Waterloo, ON
N2J 4B8

Lost your emergency travel assistance card and need help while travelling?

Call this number: 1-866-566-0172 or call collect (519) 251-7297.

For general inquiries before your trip, call 1-800-268-3763.