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Looking for support with your personal insurance policy? Have questions, need to file a claim, make a change, or update your personal information? You’ve come to the right place.
Find help on this page with your life, critical illness, or disability insurance policies, as follows:
- Access to forms
- Answers to Frequently asked questions
... and more.
You can change your address and bank information using the forms below, and in many cases through an online account. (Please note: *At this time, corporately owned policies and policies issued by Standard Life are not accessible online).
- To access a policy online, you must set up a Manulife ID, and connect your Manulife ID to your policy.
- If you already have a Manulife ID, you don’t need to set up a new one for your insurance policy. You’ll just need to connect your insurance policy to your existing Manulife ID.
- For more details about setting up or connecting your Manulife ID to your products or accounts, please visit the Personal insurance web portal.
Change my address - Complete this form, or sign in
Change my bank information - Complete this form, or sign in
Many Manulife personal insurance customers can now access their insurance policy details online. But, details of policies that are corporately owned (i.e., owned by a business) or issued by the former Standard Life are not currently available online.
You can download the critical illness or disability form . For inquiries on critical illness, living care or disability claims call 1-888-626-8543 or email us at CC_987@manulife.com
Fill out this form with as many details as you can and one of our associates will get back to you. Or you can call us at 1-888-626-8543 with the following details to submit your claim:
- The policy number
- The policyholder’s name and date of birth
- The funeral home name (for life insurance claims)
- Date of death
You can download the critical illness insurance claim form. For all other claims, call us at 1-888-626-8543.