Looking for support with your personal insurance policy? Have questions, need to file a claim, make a change, or update your personal information? You’ve come to the right place.

Find help on this page with your life, critical illness, or disability insurance policies, as follows:

  • Access to forms
  • Answers to Frequently asked questions 

... and more.

Online Access

Many insurance policyholders can access their information, update an address, and more online.*

* At this time, corporately owned policies and policies issued by Standard Life are not accessible online. 

You can change your address and bank information using the forms below, and in many cases through an online account. (Please note: *At this time, corporately owned policies and policies issued by Standard Life are not accessible online).

  • To access a policy online, you must set up a Manulife ID, and connect your Manulife ID to your policy.
  • If you already have a Manulife ID, you don’t need to set up a new one for your insurance policy. You’ll just need to connect your insurance policy to your existing Manulife ID.
  • For more details about setting up or connecting your Manulife ID to your products or accounts, please visit the Personal insurance web portal.

Find insurance policy information online

Access personal life, critical illness, and disability insurance policy information online.

How much insurance do you need?

Protect your loved ones by protecting your income - learn how much.

What's your risk?

Check your risk of needing life, critical illness or disability insurance before age 65.

  • Claim
  • Application
  • Coverage
  • Administration

Many Manulife personal insurance customers can now access their insurance policy details online. But, details of policies that are corporately owned (i.e., owned by a business) or issued by the former Standard Life are not currently available online.

You can download the critical illness or disability form . For inquiries on critical illness, living care or disability claims call 1-888-626-8543 or email us at  CC_987@manulife.com

Fill out this form with as many details as you can and one of our associates will get back to you. Or you can call us at 1-888-626-8543 with the following details to submit your claim:

  • The policy number
  • The policyholder’s name and date of birth
  • The funeral home name (for life insurance claims)
  • Date of death

You can download the critical illness insurance claim form. For all other claims, call us at 1-888-626-8543.

Universal life investment accounts

If you have a universal life insurance policy, you can check how the investment portion of your policy is performing.

Sample contracts for insurance products

Understanding what you’re buying is the first step to making sure you’re protected.