Updated Group Benefits Automail process
In an effort to simplify our processes and make it easier for you, the GB Automail process for plan members and dependents ageing out of their group health coverage will be updated.
As of May, the information packages about individual health plan options that you are currently receiving for plan members whose coverage is ending will now be sent directly to the plan member. The current process may be creating extra work for you and may also be resulting in a lot of returned mail.
If you wish to continue distributing the packages to the members yourselves, please contact your Account Executive at The Manufacturers Life Insurance Company (“Manulife”) to opt-out of the new default option.