We’ve simplified our Provider eClaims process

At Manulife we pride ourselves on working collaboratively. As such, we have been listening to feedback from health care providers and plan members, telling us that our eClaims process needed simplifying. As of June 25, 2017, we’ve done just that. 

What’s changed? 

We’ve removed the need for plan members to be registered for direct deposit, electronic claims statements and the plan member secure site, before being eligible to submit eClaims directly through their health care providers. Just another example of how we’re continually enhancing customer experience. 

Sharing the good news 

Working in partnership with Telus, from June 26, we’ve been making health care providers aware of this change.


Your plan members will benefit from receiving their claim payments faster, and securely accessing their claim statements online by choosing to sign up for direct deposit and electronic claims statements, via your secure plan member site.