Insurance

 

Rob Hollingsworth

VP & Head of Individual Insurance Sales
1-519-594-7062

Chris Connelly

Head of Insurance Sales, Ontario West & Atlantic
1-519-747-7000, ext. 244064

Guy Couture

Head of Insurance Sales, Quebec
1-866-236-7323

James Richmond

AVP, Broker Sales & Support, Affinity Markets
1-519-594-8338, ext. 242587

Tammy Hynes

Head of Insurance Sales, Western Canada
M. 1-604-379-1721

Kevin Murphy

Head of Insurance Sales, GTA & Central East Ontario
1-519-747-7000, ext. 244077

Nicolas Pascoe

AVP Insurance Sales, Retail Accounts
1-519-897-9117

Sarah Schilbe

Insurance Sales Director – Central West ON, Atlantic & Alberta

Stephanie Partington

Insurance Sales Director – British Columbia & GTA

 

Life insurance
Monday – Friday 8 a.m. to 8 p.m. ET
Clients can call us at: 1-888-626-8543
Living Benefits
Monday – Friday 8 a.m. to 7 p.m. ET

Call us (outside Quebec)

New business & Inforce Toll-free lines
Independent advisors 1-877-626-8543
MGA head offices 1-888-304-3188
MGA advisors Contact your MGA head office
National Accounts head offices 1-888-533-9444
National Account Representatives 1-888-533-9444
Living Benefits Claims (including waiver of life premium) Toll-free lines
For independent advisors, MGA head offices, National Accounts head offices 1-866-575-0684

Fax us (outside Quebec)

New business Toll-free lines
All products – for independent advisors, MGA head offices, National Accounts head offices 1-800-871-5122
Inforce Toll-free lines
Life (including death claims) for independent advisors, National Accounts head offices 1-877-763-8834
Life (including death claims) for MGA Head Offices 1-866-759-5556
Living Benefits for independent advisors, MGA head offices, National Accounts head offices 1-877-271-5494
Living Benefits claims (including disability premium waivers) for independent advisors, MGA head offices, National Accounts head offices 1-866-905-1112

Email us

  Life Living Benefits
New Business

can_ind_life_new_business@manulife.com

can_ind_life_new_business@manulife.com

Inforce

ILC_ASC@manulife.com

LBPS_ASC@manulife.com

Claims

claims_life@manulife.com

claims_life@manulife.com

Courier

Life, critical illness, disability & long-term care Living Benefits claims
Manulife Financial 
Individual Insurance 
500 King St. N. 
Waterloo, ON
N2J 4C6
Manulife Financial 
Toronto Living Benefits Claims 
250 Bloor Street East 
Toronto, ON
M4W 1E6
Cheques – payments for life, critical illness, disability & long-term care
Individual Insurance Payment Centre 
Manulife Financial 
2000 Mansfield St., Suite 1310 
Montreal, QC
H3A 3A1

First class mail

Life, critical illness, disability long-term care Living Benefits claims
Manulife Financial
Individual Insurance
500 King St. N.
PO Box 1669
Waterloo, ON
N2J 4Z6
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON
M4W 1E6
Cheques – payments for life, critical illness, disability & long-term care
Individual Insurance Payment Centre
Manulife Financial
PO Box 11635
Downtown Station
Montreal, QC
H3C 5Z1

Life Insurance

Monday – Friday 8:30 a.m. to 5:00 p.m. ET

Clients can call us at:1-888-626-8843
Living Benefits
Monday – Friday 8:30 a.m. to 5:00 p.m. ET

Call us (in Quebec)

New business Inforce Toll-free lines
Independent advisors 1-877-626-8843
MGA head offices 1-877-626-8843
MGA advisors Contact your MGA head office
National Accounts head offices 1-877-626-8843
National Account representatives 1-877-626-8843
Living Benefits claims (including waiver of life premium) Toll-free lines
For Independent Advisors, MGA head offices, National Accounts head offices 1-866-575-0684

Fax us (in Quebec)

New business for independent advisors, MGA head offices, National Accounts head offices Toll-free fax lines
All products 1-800-288-1213 or
1-514-286-0146 (in Montreal)
Inforce Toll-free fax lines
Life (including death claims) 1-877-271-5494
Living Benefits 1-866-271-5494
Living Benefits claims (including disability premium waivers) 1-866-905-1112

Email us

  Life Living Benefits
New Business

NAMTL@manulife.com

NAMTL@manulife.com

Inforce

cscq@manulife.com

LBPS_ASC@manulife.com

Death Claims

SIEGECLAIM@manulife.com

Mail via courier or first class postage

Life, critical illness, disability & long-term care to Montreal Living Benefits claims to Toronto
Manulife Financial
Individual Insurance
2000, rue Mansfield
Bureau 1310
Montreal, PQ
H3A 3A1
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON
M4W 1E6
Cheques – payments for life, critical illness, disability & long-term care
Courier First class mail
Individual Insurance Payment Centre
Manulife Financial
2000 Mansfield St., Suite 1310
Montreal, QC
H3A 3A1
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON
M4W 1E6

For more Product and Marketing information about Lifecheque Basic Critical Illness Insurance, contact our Living Benefits sales team at:
1-800-346-9285

Broker Support:
1-877-654-2757

am_brokersupport@manulife.ca

Please send all applications and mail to:

For regular mail: For courier:
Manulife Financial
P.O. Box 670
Stn Waterloo
Waterloo, ON
N2J 4B8
Manulife Financial
500 King Street
Affinity Markets New Business
Delivery Station 500-GB
Waterloo, ON
N2J 4C6

For more Product and Marketing information about Manulife Financial's travel insurance plans, contact our Living Benefits sales team at:
1-800-346-9285

Broker Support:
1-877-654-2757

am_brokersupport@manulife.ca

All application forms along with payment should be mailed to:

Manulife Financial Travel Insurance
P.O. Box 4262, Stn A,
Toronto, ON
M5W 5T4

For more Product and Marketing information about Flexcare®, FollowMeTM or The Association Health and Dental Plan, contact our Living Benefits sales team at: 1-800-346-9285

Broker Support:
1-877-654-2757

am_brokersupport@manulife.ca

Please send all applications and mail to:

For Regular Mail: For Courier:
Manulife Financial
P.O. Box 670
Stn Waterloo
Waterloo, ON
N2J 4B8
Manulife Financial
500 King Street
Affinity Markets New Business
Delivery Station 500-GB
Waterloo, ON
N2J 4C6

If you are a former Standard Life advisor and have questions or want to make changes to your Standard Life insurance, you can contact us:

By mail:
Manulife Investments
500 King Street North
Waterloo, ON
N2J 4C6
By courier:
Manulife Investments Operations
900 – 900 De Maisonneuve Blvd W
Montreal, QC
H3A 0A8

By phone:
1-888-841-6633
By fax:
1-888-533-3330
By e-mail:

ILC_ASC@manulife.com

Group Benefits

Regional Group Sales Offices

Calgary
Toll Free Phone: 1-800-563-6906
Phone: 403-410-5853
Fax: 403-265-1284
Mail:
Suite 1410
550-6th Ave. S.W.
Calgary, AB T2P 0S2
Edmonton
Phone: 780-421-1151
Fax: 780-425-9203
Mail:
Suite 3560
10180 - 101st Street
Edmonton, AB T5J 3S4
Vancouver
Toll Free Phone: 1-800-663-0443
Phone: 604-669-7111
Fax: 604-689-0052
Fax: 604-688-2140
Mail:
1095 West Pender Street
Suite 700
Vancouver, BC V6E 2M6
 

Phone: 902-675-4635 
Fax: 902-675-4724 
Toll: 1-844-764-4635 
Mail:
880 Highland Park Road 
Nine Mile Creek, PE C0A 1H2

 
Halifax 
Phone: 902-453-4300 
Fax: 902-453-7037 
Mail: 
P.O. Box 1030 
2727 Joseph Howe Drive 
Halifax, NS  B3J 2X5
 

Winnipeg
Toll Free Phone: 1-888-578-2536
Phone: 204-944-8762
Fax: 204-949-9158
Mail:
178 Commerce Drive
Suite 100, Tuxedo Business Park
Winnipeg, MB R3P 0Z6

Waterloo
Toll free Phone: 1-888-571-3569
Phone: 519-747-7000 x 243145
Fax: 519-571-8338
Mail:25 Water St. S.
Delivery Station 25-2A Group Sales
Kitchener, Ontario N2G 4Z4
London
Toll free Phone:1-888-571-3569
Phone: 519-747-7000 x 243145
Fax: 519-679-1093
Mail:
Suite 300
244 Pall Mall St.
London, Ont. N6A 5P6
Ottawa
Toll free Phone: 1-800-567-5352
Phone: 613-230-2251
Fax: 613-563-0878
Mail:
55 Metcalfe,
Suite 650
Ottawa, Ont. K1P 6L5
Toronto
Phone: 416-496-1602;
Fax: 416-496-1555/0100
Mail:
Suite 2000 & 2110
5700 Yonge St.
Toronto, Ont. M2M 4K2
Toronto
Phone: 416-687-4300
Fax: 416-687-5114
Mail:
2 Queen Street East
Box 4606, Stn A
Toronto, Ont. M5W 4Z2
 
Montreal
Phone: 514-288-6268
Fax: 514-286-6834
Mail:
2000 Mansfield Street,
5th Floor
Montreal, QC H3A 3N8
Quebec City
Phone: 418-622-1700
Fax: 418-622-1709
Mail:
1220 Lebourgneuf Boulevard, Suite 250
Quebec, QC G2K 2G4

Phone: 1-800-268-6195

8AM to 8PM ET, Monday to Friday

Call our Customer Service Centre at 1-866-318-2727 between 8am and 8pm EST Monday to Friday

Group Retirement solutions

25 Water St.
P.O. Box 396
Waterloo, ON N2J 4A9
1-888-245-5558

Group Retirement Solutions Contact Information

Customer Service

Phone: 1-888-713-7788

Write to us at:

Head office (Waterloo) 
Manulife Financial 
Attention: GRS Client Services, KC-6 
P.O. Box 396 Stn Waterloo 
Waterloo, ON Canada 
N2J 4A9
Montreal* 
Financière Manuvie 
GRS Administration 
2000 Mansfield St., Suite 1410 
Montréal, QC Canada 
H3A 3A2

*If your plan is serviced out of the Ottawa, Montréal or Halifax group pension offices, please use the Montréal address.

GRS Distribution

Address: 5700 Yonge Street, Suite 2110, North York, ON M2M 4K2

National Vice President, Brokerage Markets 
Jim Pineau 
Phone: (416) 218-5867 
E-mail: jim_pineau@manulife.com

Market Conduct Compliance

Cindy Bauder, Manager, Market Conduct Compliance
250-524-0228
cindy_bauder@manulife.com

Barry Barnabei, Senior Compliance Officer, Market Conduct Compliance
519-747-7000 ext. 286480
barry_barnabei@manulife.com

Rachael Gilmour, Bilingual Senior Compliance Officer, Market Conduct Compliance
519-747-7000 ext. 283377
rachael_gilmour@manulife.com

Lucinda Douglas, Compliance Analyst
519-747-7000 x248815
Lucinda_douglas@manulife.com

Janet Magda-Stasso, Compliance Administrator
519-747-7000 x237639
Janet_stasso@manulife.com

Banking

Our well-trained Advisor Support Centre team is dedicated to getting you the answers and the help you need in a timely manner regarding:

  • Bank product details.
  • Sales and marketing support.
  • Existing business and in-process applications.
  • What forms to use and how to complete them.
  • Large deposit notifications.

Click here for a summary of the client information you can obtain.

Available 8AM to 8PM, Monday to Friday, our team will help you build your business with banking solutions.

Phone: 1-800-567-9170
Email: advisorbank@manulife.com
Fax: 1-877-565-2265
Mail: Manulife Bank
Delivery Station 500-M-A
500 King Street North, P.O. Box 1602
Waterloo, ON N2J 4C6

Your banking sales support team

Your Business Development Consultant (BDC) will be your primary point of contact with us. He or she will inform you on all of our products, discuss sales strategies and potential opportunities with you, and introduce you to other bank specialists when needed.

The Retail Lending Specialist will be the territory partner of your Business Development Consultant. He or she will take your client referrals for Manulife One and Manulife Bank Select, manage all client contact through to funding, and ensure payroll (daily banking) and other Manulife Bank solutions are integrated with your clients' mortgage accounts.

The Business and Insurance Lending Specialistworks with your Business Development Consultant. He or she takes your client referrals for Manulife One for Business and manages all client contact. He or she also advises on which of our insurance lending solutions best fit your clients’ needs.

Phone: 1-855-518-7546
Email: banksales@manulife.com

Monday to Friday – 8am to 8pm across all time zones
Saturday – 9am to 5pm, Eastern Standard Time

If your clients have questions about our products and services or need help with their existing accounts, please have them contact our Client Services Centre:

Phone: 1-877-765-2265
Email:manulife_bank@manulife.com

If your client is hearing impaired and would like assistance, please complete the “Consent for Release of Personal Information through an Intermediary” form (AB0588E).

Investments

Customer service hours

  English French
Phone

416-852-8820
Monday – Friday 9:30 a.m. to 4 p.m. ET

416-852-8820
Monday – Friday 9:30 a.m. to 4 p.m. ET

RATES  
Rate information-online Rates & Unit Values
  English French
Customer service hours
Phone 1-888-588-7999 
Monday – Friday 8 a.m. to 8 p.m. ET
1-877-426-9991 
Monday – Friday 8 a.m. to 6:00 p.m. ET
Email manulifemutualfunds@manulife.com fondsmutuelsmanuvie@manuvie.com
Business processing details
Mail

Please be advised that Manulife Mutual funds has moved.
Please send all correspondence to the following address:

Manulife Mutual funds
500 King St North, Del Stn 500 G-B
Waterloo, ON
N2J 4C6

Fax your business 1-866-581-8427 or 416-581-8427
Rates
Rate information – online Rates & Unit Values
  Canada, outside of Quebec Quebec & French business
Customer service
Phone 1-888-790-4387 
Monday – Friday 8 a.m. to 8 p.m. ET
1-800-355-6776 
Monday – Friday 8 a.m. to 6 p.m. ET
Email manulife_investments@manulife.com investissements_manuvie@manuvie.com
Business processing details
Mail Manulife Investments
500 King Street North
Waterloo, ON
N2J 4C6
Manulife Investments
900 – 900 De Maisonneuve Blvd W
Montreal, QC
H3A 0A8
Fax for your Fundserv business 1-800-993-9332
Fax for your non-Fundserv business 1-877-277-3774 1-800-360-6492
Customer service
  Canada, outside of Quebec Quebec & French business
Phone 1-888-790-4387
Monday – Friday 8 a.m. to 8 p.m. ET
1-800-355-6776 
Monday – Friday 8 a.m. to 6 p.m. ET
Email1 manulife_investments@manulife.com investissements_manuvie@manuvie.com
Business processing details
Mail Manulife Investments 
500 King Street North 
Waterloo, ON
N2J 4C6
Manulife Investments
900 – 900 De Maisonneuve Blvd W 
Montreal, QC
H3A 0A8
Fax for your Fundserv business2 1-800-993-9332
Fax for your non-Fundserv business2 1-877-277-3774 1-800-360-6492
Rates
Rate information – online
Rates & Unit Values
Rate information – phone
1-800-268-6640
Secure a rate by fax
1-877-277-3774
1-800-360-6492

Catherine Milum
Vice-President and Head of Wealth Sales

Regional vice presidents Inside sales managers Key accounts

Hillel Ades
RVP, Eastern Canada

Charles Bendaly
RVP, Central East

Jeff Haydar
RVP, Central West

Patricia Corcoran
RVP, Western Canada

Mathieu Belanger
Manager, Inside Sales
Eastern Canada

TBD
Manager, Inside Sales
Central East Canada

Birju Patel
Manager, Inside Sales
Central West Canada

Brennan Taylor
Manager, Inside Sales
Western Canada

Kevin Botting
National VP, Investments
National Accounts

Mike Richard
National VP, Guaranteed Investments
National Accounts

Barbara Foy-Pilchner
National VP, Investments
National Accounts